Configure device actions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.

    Before you begin

    Make sure that the Agent Client Collector (ACC) agent is deployed on the target end user devices.

    Role required: sn_dex.admin

    Procedure

    1. Navigate to All > Digital Experience Self-Service > Device Actions.
    2. Select New to add a device action or open an existing device action record to modify its details.
    3. On the DEX Self-service device action form, select the issue configuration to be linked with the action.
      1. In the DEX Self-service issue config field, select the Unlock DEX Self-service issue config icon .
      2. In the Select target record field, select the Lookup using list icon .
      3. From the DEX Self-service issue configs list, select an issue configuration.
      4. Select the Lock DEX Self-service issue config icon .
    4. On the form, fill in the remaining fields.
      Note:
      For a description of the field values, see DEX Self-service device action form.
    5. Select Submit to add new device actions, and Update to modify existing device actions.