Custom device action example

  • Release version: Australia
  • Updated May 15, 2026
  • 1 minute to read

    • Example of creating a device action that enables end users to reconnect to their VPN on Windows devices and restore access to internal resources from Employee Center without contacting the service desk.

    Example configuration

    Creating a device action requires configuring an issue configuration, a remedial action, and a device action record.

    • Issue configuration to identify a VPN connectivity issue on Windows devices and enabled for end users.

      For more information, see Create DEX Self-service issue configuration.

      Table 1. Example DEX Self-service issue configuration form field values
      Field Value
      Title VPN connectivity issue
      Action Applicability Device actions
      Category Network stability
      Subcategory VPN connectivity
      Type Device
      Device OS Windows
      User applicability End user
      Enabled in DEX Now Assist topic Selecting this check box enables you to view this issue in Now Assist Virtual Agent.
      Enabled in EC Self-service Selecting this check box enables you to view this issue in Employee Center.
      Evaluation metric Device VPN status
      Evaluation criteria Metric configuration ID and the value.
      Issue Description VPN connection has dropped on the device.
      Resolution snc11002

      For a description of all field values, see DEX Self-service issue configuration form.

    • A remedial action that defines the flow or script that reconnects the VPN on the device. For more information, see Create a remedial action.
    • A device action that groups the issue configuration and the remedial action under a single label, which end users see in Employee Center.

      For more information, see Configure device actions.

      Table 2. Example DEX Self-service device action form field values
      Field Value
      DEX Self-service issue config Select the issue configuration you created. For example, VPN connectivity issue.
      Quick action label Reconnect VPN
      Active Select the check box.

      For a description of all field values, see DEX Self-service device action form.

    When an end user selects the Reconnect VPN device action from the Employee Center, the remedial action linked to the device action runs on the device and restores the VPN connection.