View service and service offering data in Digital Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • See service and service offering data in the context of your solutions in the Digital Portfolio Management (DPM) Workspace.

    The following image shows the service and service offering data views when you integrate the stated applications with your DPM Workspace.

    Service and service offering integrations.

    The following table explains the data views in the image. For more information, see View service and service offering details.
    Table 1. DPM Workspace integrations for services and service offerings
    Life cycle tab in DPM Application Data view in DPM
    Plan Strategic Planning or Portfolio Planning

    Planning roadmap

    Backlog

    Project Portfolio Management

    Ideas

    Approved demands

    Projects starting in the next 30 days
    Build Strategic Planning or Portfolio Planning Tracking roadmap

    Continual Improvement Management
    Improvement initiative data
    • Initiatives by status
    • Overdue initiatives by month
    • Overdue tasks
    • Improvement initiatives closed in the last 30 days

    Project Portfolio Management
    Project data
    • Active project list
    • Projects overdue by month
    • Projects by status
    • Projects with missed milestones
    • Projects with critical issues
    Change Management
    Change record details
    • Current status
    • Changes overdue by month
    • Upcoming changes in the week
    • Change backlog growth over 30 days
    Run ITSM Performance Analytics (PA)
    Key performance indicator (KPI) data that comes with the base system. The following lists a few but for more information, see KPI groups installed with Digital Portfolio Management.
    • Availability
    • New incidents
    • Mean time to resolve
    • New requests
    • Changes
    Info General info General information about the service or the service offering including, status, subscribers, service scope, contracts, commitments, and more. The following lists a few, but for more detailed information on each section of the Info tab, see Table 4. Service and service offering Info tab in View service and service offering details.
    • Service portfolio
    • Taxonomy node
    • Service classification (business or technical)
    • Phase and Status (if using the Service Portfolio Management fields) or
    • Stage and Status (if using the CSDM life-cycle fields)
    • Consumer type
    • Last review date
    • Start and end dates