KPI groups installed with Digital Portfolio Management

Digital Portfolio Management (DPM) enables you to view standard key performance indicator (KPI) groups that are included with the base system. You can also configure KPIs with the sn_dpm.dpm_admin role.

Admins view the back-end details of KPI groups by navigating to Digital Portfolio Management > All > KPI Groups.

In addition to viewing the KPIs that come with the base DPM system, you can also configure them. For more information, see Configure KPIs in Digital Portfolio Management.

To see the latest score of KPIs, enable the latest score system property. For more information on this system property, see KPI groups in Digital Portfolio Management.

Table 1. DPM base system KPI groups

KPI Group	Type	Contains KPIs	Supporting KPIs
Business application performance	Business applications	Number of incidents Number of problems Number of changes	No supporting KPIs
Performance snapshot and Service metrics	Service Portfolios and Services	Availability	Outages Average outage duration
		Open incidents	P1 Incidents (sum) MTTR (average time to resolve) Incident Customer satisfaction score (CSAT) (average) Incidents with breached service level agreements (SLA) (sum) Incidents not updated for 5 days (sum) Incidents not updated for 30 days (sum)
		Incidents not updated for 5 days (for Performance Snapshot).	No supporting KPIs
		Mean time to resolve (MTTR) (for Service metrics)	Average time to resolve all incidents that are P1 to P5.
		New requests	No supporting KPIs
Outage and Availability	Offerings	Total outage minutes	Unplanned outage minutes (sum) Degraded outage minutes (sum) Planned outage minutes (sum) New emergency changes (sum)
		Availability	Unplanned outages (sum) Average outage duration (average) Degraded outages (sum) Planned outages (sum)
Incidents	Offerings	New incidents	P1 to P4 incidents (average) Incidents caused by change (average)
		Incidents not updated for 5 days	No supporting KPIs
		Incidents with a breached service level agreement (SLA)	No supporting KPIs
		Incidents by priority	No supporting KPIs
Changes	Offerings	Open changes	High risk changes High priority changes Overdue changes
		New changes	No supporting KPIs
Problems	Offerings	New problems Problems by priority	P1 (critical) P2 (high) P3 (moderate) P4 (low) P5 (planning)
Catalog Activity	Offerings	Service requests	RITMs closed incomplete (average) Average time to close (average) RITMs closed complete (average) RITMs closed skipped (average)
		Requests by catalog item	Catalog activity by item (sum) Average time to close by item (average)
Service health	Service instances	Critical incidents	P1 incidents (sum) P2 incidents (sum) MTTR (average)
		Closed changes	Emergency changes (sum) High risk changes (sum)
Availability insights	Service instances	Availability	Unplanned outages (sum) Degraded outages (sum) Planned outages (sum)
		Unplanned outages	New emergency changes
		Average outage duration	No supporting KPIs
Portfolio success metrics	Enterprise portfolios	Availability Incidents with a breached SLA Incidents caused by changes Successful changes	No supporting KPIs
Service CSAT	Services	Average CSAT CSAT ratings	Average CSAT is 5 rating (highest) to 1 rating (lowest)

Note:

To view more details, select the KPI number. KPI charts aren’t selectable.