Digital Portfolio Management life-cycle management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Digital Portfolio Management life-cycle management

    The Digital Portfolio Management (DPM) Workspace in ServiceNow supports the plan-build-run life-cycle model, enabling you to manage and monitor solutions such as services, applications, or products. It centralizes data from multiple ServiceNow products, allowing you to oversee solutions you own and those that may impact your services or products. To use DPM effectively, specific plugins and roles must be installed.

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    DPM's life-cycle management phases—Plan, Build, and Run—are included by default and fully configurable to fit your organization's workflows. Administrators can tailor the DPM experience and user interface to meet organizational needs.

    Key Features

    • Plan Phase: Manage solution planning by viewing roadmaps, dependencies, backlogs, ideas, demands, projects, and improvement initiatives. Prioritize work and promote new ideas within planning hierarchies.
    • Build Phase: Track work progress including epics and stories in current sprints. Monitor project statuses with visual indicators for percent complete, overdue projects, missed milestones, and critical issues.
    • Run Phase: Monitor operational performance using Performance Analytics indicators such as solution availability, incident counts, customer satisfaction scores, and subscriber numbers. Receive alerts for ongoing impacts and view detailed breakdowns of child offerings.
    • DevOps Integration: View DevOps flow and accelerate metrics to gain insights into software development life cycles, including scrum and waterfall methodologies. Admins must enable the DevOps system property to access these metrics within DPM.
    • Risk and Compliance: Assess hardware, software, and technology risks through integration with ServiceNow Governance, Risk, and Compliance data, including risk conformance and remediation tasks.

    Practical Use for ServiceNow Customers

    DPM provides a centralized, configurable platform for managing the entire life cycle of digital solutions, enhancing visibility and control from planning through delivery to operational performance. It enables solution owners and IT teams to align work with strategic goals, track progress, identify risks, and improve delivery outcomes.

    By leveraging DPM, customers can expect improved coordination of projects and initiatives, enhanced tracking of development and operational metrics, and better risk management—all within the familiar ServiceNow environment.

    Admins should ensure the necessary plugins and roles are installed and configure the workspace and DevOps integrations as needed to unlock the full capabilities of DPM.

    The Digital Portfolio Management (DPM) Workspace enables you to work in the plan-build-run life-cycle model. You can manage solutions that you own and view solutions that may have an impact on services or products that you care about.

    The DPM plan-build-run life cycle surfaces data from other ServiceNow® products in a central location. To view data and take basic actions in the DPM experience, you must install the plugins and roles. For more information, see Digital Portfolio Management related applications and data sources.

    Listen to an overview of the DPM team, the application, and how it works for solution owners in the plan-build-run life cycle: TechBytes, Episode 63.

    The life-cycle management phases come standard with DPM but all records are fully configurable to match how you work. For information on how Admins can control the configuration in DPM, see Configure the Digital Portfolio Management experience. For information about other configurations, see UI Builder.

    Table 1. Life-cycle management phases in DPM
    Plan Build Run
    Plan within the context of your solutions (services, applications, or products). Track the progress of work being delivered for your solutions, including epics and stories in the current sprint. Monitor critical key performance indicator (KPI) results and operational performance of your solutions.
    • View the roadmap and roadmap dependencies (launches Strategic Planning).
    • View the backlog and rearrange each planning type to prioritize and move some into the pipeline.
    • View the summary of what's been planned for the solution:
      • Review ideas and their state, and promote new ideas.
      • See demands within the solution's planning organization and hierarchy.
      • View projects and improvement initiatives.
    • View the status of current projects.
      • View active projects with percent complete metrics (with a color grid and a list view).
      • See projects that are overdue or have missed key milestones.
      • View projects with critical issues.
      • Assess how teams are delivering on the volume of work.
    • View changes and improvement initiatives:
      • View status with a color grid and a list view.
      • See what's overdue by month.
      • View upcoming changes.
      • View change backlog growth in the last 30 days.
    • View DevOps information for business applications:
      • View flow metrics from DevOps Insights to view details on epics, bugs, stories, and works in progress in the context of your business applications.
      • View accelerate metrics from the DevOps Change workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle.
      Note:
      To view DevOps accelerate metrics and flow metrics in DPM, admins must enable the DevOps system property. See Configure the Digital Portfolio Management experience for more information.
    • View a performance snapshot and details of your solutions using Performance Analytics indicators.
      Note:
      If you have a standard license for Performance Analytics, then you see historical data (the last 6 months), and you can’t edit the Performance Analytics indicators. See KB1637474 for information about KPI results on DPM pages.
      • Gauge performance against commitments.
      • See the availability of the solution as a percentage.
      • See the number of new incidents.
      • View the number of subscribers.
      • See the customer satisfaction score.
      • View child offering breakdowns.
    • Receive alerts to current and ongoing impacts.
    • View business application deployments:
      • Assess hardware and software models and technology risk using data from ServiceNow® Governance, Risk, and Compliance.
      • Confirm risk conformance and act on risk remediation tasks.
      • View accelerate metrics from the DevOps Change Workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle.
        Note:
        To view DevOps accelerate metrics in DPM, admins must enable the DevOps system property. See Configure the Digital Portfolio Management experience for more information.