Request a new product or service

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request a new product or service to manage features and enhancements.

    Before you begin

    • Identify, prioritize, and create a backlog of features and enhancements required for the product or service.
    • Define a roadmap of features and enhancements to be included across multiple releases.

    Role required: sn_dpr_model.product_manager

    About this task

    • The Product records are saved in the Application Models [cmdb_application_product_model] table.

      If the application model has a corresponding business application, the View Business Application related link is displayed on the Product form. Select View Business Application to view details of the corresponding business application.

    • The Service records are saved in the Service Models [cmdb_service_product_model] table.

    Procedure

    1. Navigate to Workspaces > Digital Product Release Workspace.
    2. Select the products and services icon (Products and services icon.).
    3. Select Request new for a new product or service.
    4. In the dialog box, fill in the fields.
      For more information on the field descriptions, see Request new product or service form.
    5. Select Submit.

    Result

    • A request is submitted to create a product or service.
    • The DPR Service Catalog Request approval flow is triggered that auto-approves the request and then triggers the Request Product flow that creates the product or service.
      Note:
      You can modify these flows in Workflow Studio according to your business needs.
    • The new product or service is listed in the Products and Services list.
    • A DevOps app corresponding to the product or service is also created.

    What to do next