Configure a communications template for SMS in Major Incident Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure a communication template for SMS in Major Incident Management to help reduce the efforts and time spent in creating and composing communication SMS.

    Before you begin

    Major Incident Management must be installed and activated in Service Operations Workspace. For more information, see Activate Major Incident Management in Service Operations Workspace.

    Role required: admin

    Procedure

    1. Navigate to All > Service Operations Workspace > Configurations.
    2. On the Admin Center page, navigate to the configuration page for Major Incident Management through either the Overview tab or the Configurations tab.
      • In the Overview tab, select Configure for Major Incident Management.
      • In the Configurations tab, select Major Incident Management.
      The configuration page displays all configurable features in Major Incident Management.
    3. In the Communications Template section, select Configure SMS.

      The Notify SMS template page displays a list of available communication SMS templates. For more information on Notify, see Notify.

    4. Select New.
    5. On the form, fill in the details.
      Table 1. SMS configuration form
      Field Description
      Name Name of the SMS template.
      Table

      Table on which the SMS template is used.

      Note:
      By default, the value is the Incident Communication Task [incident_alert_task] table.
      Template Content added in the body of the SMS.
      Select Variables Field variables added to the Template.
    6. Select Submit.
      The SMS template record is added to the list of available communication SMS templates.