Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.

    Highlighted fields in lists and forms

    Use colors to highlight list and form fields to get the attention of an agent or user.

    Table used for migration

    The migration utility uses the Highlighted Value [sys_highlighted_value] table for migration.

    How the migration utility identifies highlighted fields for migration

    If the table contains a set of records (base system or custom) for the ITSM Agent Workspace, the migration utility considers the Highlighted Value [sys_highlighted_value] table for migration.

    How the migration works

    The Service Operations Workspace migration utility uses the following sequence to migrate the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM. All these actions are done by the utility.

    1. Searches for records in the Highlighted Value [sys_highlighted_value] table records that are mapped to Sys Ux M2m Highlighted Value Config [sys_ux_m2m_highlighted_value_config] table records.
    2. If a Highlighted Value [sys_highlighted_value] table record isn’t found, creates a Highlighted Value [sys_highlighted_value] table record.
    3. Maps the Sys Ux M2m Highlighted Value Config [sys_ux_m2m_highlighted_value_config] table record.