List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.

    List declarative actions

    The declarative action framework integrates core UI behaviors such as client actions or server scripts into workspace forms, fields, lists, and lists without editing the code.

    For more information about types of declarative actions and how to create these actions, see https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 and https://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607.

    Table used for migration

    Action Assignment [sys_declarative_action_assignment]: Contains all list action settings.

    Conditions for migration

    Conditions: 
Action model = List 
workspace = Agent Workspace 
table = ITSM tables {ys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd} and Global table
view != sow and sow_new_record (As we are assuming sow related view isn't customized in ITSM Agent Workspace)

    How the migration works

    The following are the list actions available in ITSM Agent Workspace:
    • Client script
    • Server script
    • Client action
    • UI component