Learn about the base system functionality included in with ServiceNow® mobile
apps.
Base system functionality for Mobile Agent
Take advantage of the Mobile Agent app by activating the base system applications available from ServiceNow. For a list of plugins available for Mobile Agent, see Mobile plugins for Mobile Agent.
To use the Mobile Agent app, you must install additional plugins, which provide capability such as customer service, asset receiving, or IT service management.
Base system functionality for Now Mobile
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Employees can use the Now Mobile app to do these tasks:
- Search
- Find answers using global search and knowledge base.
- Popular services
- View and request items from the service catalog.
- Popular articles
- Search and view company resources and useful articles.
- For Me tab
Log in to the app to view your home page. Tap different items to see more
information. Use My To-Dos to see if you have anything on your to-do list.
For example, approve an item or finish an onboarding task. Use My Requests to track the status of your requests and update
request details. If one of your requests is taking longer than you expect, you can ask
for an update here. - Services tab
- View things you've ordered and things you own.
Use My Locker to view the company items that you own, such as
your laptop or phone. Go here to report an issue if one of your company items isn't
working properly. - Information tab
Search for or browse company articles. Go here to look for a solution to a problem or
to learn company information. - Notifications tab
Enable or disable notifications here. Go here to view all of your notifications in one
place. - Siri shortcuts
If you're an iOS user, you can use Siri to open some pages in the app.
These Siri shortcuts are available:
- Open a chat window.
- Browser items and services.
- Open your tasks.
- Open your requests.
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Add functionality to the Now Mobile app by installing plugins. For a
list of the available plugins, see Mobile plugins for Now Mobile.