Configuring Technology Product Support Case

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Learn how to install and configure the Technology Product Support Case application.

    Activation information

    The Technology Product Support Case application (sn_tech_product_support) is available from the ServiceNow Store.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin requirements

    You must install the following plugins to start working on the Technology Product Support Case application.
    • Customer Service Case Types (com.snc.csm_case_types)
    • Customer Service Install Base Management (com.snc.install_base)
    • Customer Service Case Action Status(com.snc.csm_action_status)
    • playbook for Customer Service Problem Management (com.sn_csm_playbook)
    • Customer Service Problem Management agent workspace (com.snc.uib.csm_agent_workspace)
    • Customer Service with Service Management(com.sn_cs_sm)
    • Customer Service with Request Management(com.sn_cs_sm_request)
    • Customer Service Case Digest (com.sn_csm_case_digest)
    • Product Catalog Management Core (com.sn_prd_pm)
    • Service Test Management (com.sn_st_mgmt)