Contact form for Email Interaction for CSM

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The Contact form enables you to add the customer contact to the interaction record.

    표 1. Contact form
    Field Description
    First name First name of the customer contact.
    Last name Last name of the customer contact.
    Account Account with which the customer contact is associated.
    Title Title of the customer contact.
    Language Preferred language of the customer for all communications and interactions.
    Email Email address of the customer contact.
    Business phone Business phone number of the customer contact.
    Mobile phone Mobile phone number of the customer contact.
    Time zone Time zone of the customer contact.
    Notification Enable notifications for the customer contact using the drop-down list.