Add a related product to a knowledge base or knowledge article

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Add a product to a knowledge base or knowledge article using the Related Products field on the corresponding form.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see Configure assets.

    프로시저

    1. To add a related product to a knowledge base:
      1. Navigate to Knowledge > Administration > Knowledge Bases.
      2. Select the desired knowledge base.
      3. Add one or more products in the Related Products field.
      4. Select Update.
    2. To add a related product to a knowledge article:
      1. Navigate to Knowledge > Articles > All.
      2. Select the desired knowledge article.
      3. Add one or more products in the Affected Products related list.
      4. Select Update.