Add a Universal Task related list

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Add a Universal Task related list to a service-specific form in both the ServiceNow AI Platform and Agent Workspace to let agents view a universal task for the request.

    시작하기 전에

    Role required: admin

    프로시저

    1. Navigate to the table that the related list must be added to.
    2. Open a service-specific form.
    3. Right-click the additional actions context menu Context menu.
    4. Navigate to Configure > Related Lists.
    5. On the form, select the Universal Task->Parent.
    6. Select a view name:
      • Default view: To add the Universal Task related list in the ServiceNow AI Platform form.
      • Workspace: To add the Universal Task related list in the Agent Workspace form.
    7. Click Save.
      주:
      Due to access control list (ACL) restrictions, the New button might not work while you are creating a task. You can hide the New button on the related list and use the UI action to create a universal task.
      Disable the New tab.

      For more information on adding related lists, see Related lists.