Setting up Teams in Workforce Optimization for HR

Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.

As an administrator, you can configure KPIs as well as child KPIs. The child KPIs appear when you drill-down into top level KPIs. For example, Closed Cases KPI has P1 Cases, P2 Cases as child KPIs.

• Create KPI Groups to monitor performance
  Create key performance indicator (KPI) groups with the KPIs that matter most to your teams. When you associate your KPI groups with assignment groups, you can monitor your team's performance.
• Add managers to a KPI assignment group
  Add managers to a KPI assignment group.

관련 개념

• Workforce Optimization for HR Domain Separation
• Setting up Scheduling for Workforce Optimization for HR
• Setting up Coaching in Workforce Optimization for HR
• Setting up Demand Forecast in Workforce Optimization for HR

관련 태스크

• Activate Workforce Optimization for HR