Customize message files for Proactive Service Experience Workflows
Customize the messages that provide instructions to the network engineers that are working on network-initiated issues for different subcategories, levels of escalation, and personas in Proactive Service Experience Workflows.
시작하기 전에
Role required: admin
이 태스크 정보
Each subflow in Proactive Service Experience Workflows references a message file that provides instructions for agents to use to troubleshoot, escalate, and resolve network-initiated incidents. You can use the default message text, or customize the text for your internal troubleshooting processes.
프로시저
- Navigate to .
- Search for key values that contain sd_wan.
- Select the record with the text that you want to customize.
- In the Message field, provide instructions for that subflow's subcategory, persona, and level of escalation.
- Select Update.