Configure AI search for Now Assist for Public Sector Digital Services (PSDS)

Activate the Now Assist in AI Search application to extract actionable Q&A Genius Result answers from knowledge articles found in the Service Portal, Virtual Agent, Employee Center, and global searches using generative AI.

이 태스크 정보

Configure and use the AI Search engine in the Now Assist for Public Sector Digital Services (PSDS) application.

주:

By default, Now Assist Search is enabled in Now Assist for Public Sector Digital Services (PSDS). Follow these steps only if the application has been previously disabled.

시작하기 전에

Role required: admin

프로시저

1. Navigate to All > AI Search > AI Search Status.
2. If the screen says you do not have AI search on the instance, select Request AI Search.
3. Wait until AI Search is displayed as activated and ready for use.