Configure summary fields for standard ticket page

  • Release version: Australia
  • Updated May 21, 2026
  • 1 minute to read

    • Configure summary fields on the standard ticket page such that the page displays the Summarize button, enabling requesters to view Now Assist-generated overviews of recent ticket activity and details.

    Before you begin

    Role required: admin and sp_admin

    Procedure

    1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
    2. On the Ticket Configuration form, select the Standard Ticket Summary Fields related list.
    3. Select New.
    4. On the form, fill in the fields.
      Field Description
      Summary field Specify the fields for which you want to display summaries on the standard ticket page, such as comments.
      Ticket configuration Reference to the standard ticket configuration record. For example, incident.
    5. Select Submit.