Managing change requests across sites

  • Release version: Washingtondc
  • Updated February 7, 2024
  • 2 minutes to read
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    Summary of Managing change requests across sites

    The Operational Technology Change Management application allows users with thesnotchangewriterole to view, create, and edit change requests for their site and other sites. This capability facilitates the implementation of similar changes across different locations, enhancing operational efficiency.

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    Key Features

    • Role Permissions: Users with the snotchangewrite role can manage change requests assigned to them and those for their site. They also have read-only access to requests from other sites.
    • Additional Roles: To fully utilize change management capabilities, users may require additional roles, such as cmdbotisaeditor for editing, or cmdbotisaviewerall for cross-site access.
    • Change Request Lists: Users can navigate to specific lists to manage change requests assigned to them, those belonging to their sites, or view all requests.

    Key Outcomes

    By effectively managing change requests, ServiceNow customers can ensure consistent implementation of operational changes across sites, improving coordination and minimizing errors. Access to cross-site change information supports better decision-making and enhances overall operational performance.

    You can view, create, or edit the change requests that belong to your site or other sites by using the Operational Technology Change Management application. By viewing the change requests from other sites, you can implement similar changes at your site.

    Change requests across sites overview

    If you have the sn_ot_change_write role, you can do the following tasks:
    • View and edit the Operational Technology (OT) change requests that are assigned to you or the change requests that belong to your site.
    • Create the OT change requests.
    • View the OT change requests that belong to the other sites.
    The main benefit of having the sn_ot_change_write role is that you have read-only visibility of changes across sites. Viewing other changes across sites can help you implement similar changes at your site.
    Note:
    You can only edit OT change requests belonging to sites you have access to. Learn more about additional roles required for managing cross-site OT change requests in the following sections.

    Other OT roles and permissions that you need with the sn_ot_change_write role

    The following table describes the additional roles that you, as a user with the sn_ot_change_write role, need so that you can access the change requests for your site or any site.
    Table 1. Other roles that you need with the sn_ot_change_write role
    Role Permissions
    sn_ot_change_write with the cmdb_ot_isa_editor role Create and edit the change requests for your site.
    sn_ot_change_write with cmdb_ot_isa_viewer role Create and edit the change requests for your site.
    sn_ot_change_write and cmdb_ot_isa_viewer_all Create and edit the change requests for any site.
    sn_ot_change_write with no site role View the change requests for any site.

    Other OT roles and permissions that you need with the sn_ot_change_read role

    The following table describes the additional roles and permissions that you, as a user with the sn_ot_change_read role, need so that you can view the change requests for your site or any site.
    Table 2. Other roles that you need with the sn_ot_change_read user role
    Role Permissions
    sn_ot_change_read with the cmdb_ot_isa_editor role View the change requests for your site.
    sn_ot_change_read with cmdb_ot_isa_viewer role View the change requests for your site.
    sn_ot_change_read and cmdb_ot_isa_viewer_all View the change requests for any site.
    sn_ot_change_read with no site role View the change requests for any site.

    Where to view or edit change requests

    The following OT change request lists are available in the Lists module on the Industrial Workspace:
    • Assigned to me: View and edit your assigned change records by navigating to OT Change Requests > Assigned to me.
    • Belong to my sites: View and edit the change records that belong to your sites by navigating to OT Change Requests > Belong to my sites.
    • View the existing change records at different sites by navigating to OT Change Requests > All.