Approve requests to publish or retire a knowledge article

  • Release version: Washingtondc
  • Updated February 7, 2024
  • 1 minute to read

    • Approve requests to publish or retire a knowledge article to help ensure that the knowledge base is up to date.

    Before you begin

    Role required: knowledge_manager

    About this task

    If you're assigned as the manager of an OT knowledge base receive, you can receive approval requests for the publishing and retiring of articles that belongs to the knowledge base.

    Procedure

    1. Open the email notification regarding the approval request.
    2. Select the link in the email to open the request.
    3. Approve or reject the request.
    4. Optional: If rejected, leave a comment explaining why the article request was rejected.

    Result

    The user who created the approval request is notified via email.