OTM Licensing dashboard

  • Release version: Washingtondc
  • Updated February 5, 2026
  • 1 minute to read

    • Use the OTM Licensing dashboard to assess resource consumption and status in relation to your acquired subscriptions. The dashboard provides dedicated reports for each OTM application, providing visual representations of daily usage counts and the average utilization of subscription units over a 90-day period. The OTM Licensing dashboard is an integral component of ITOM Licensing application version 4.0, accessible at ServiceNow Store.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Required ServiceNow AI Platform roles

    admin

    Access the Assessment dashboard

    To open the dashboard for OTM, navigate to All > OTM License > OTM Licensing Dashboard.

    Figure 1. OTM Licensing dashboard - Visibility
    OTM Licensing Dashboard with Visibility tab selected
    Figure 2. OTM Licensing dashboard - Foundation
    Licensing Dashboard with Foundation tab selected

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    admin Validate the resource usage for different OTM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources.
    Note:
    ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs).

    Data visualization

    The dashboard includes the following visualization:
    Title Source table Description
    OTM Visibility Usage and OTM Foundation Usage ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count] Displays bars that represent counts of CIs of different licensable categories for the last 120 days per ITOM application. The dashboard also displays the line that represents the average consumption of subscription units for the last 90 days.
    Note:
    CIs managed by SG-OT Excel are counted and listed for license consumption with last_scan dates more recent than, equal to, and older than 90 days ago.