Operational Technology Incident Management

Washington DC Operational Technology Management
Release
washingtondc
ft:locale
en-US
ft:publication_title
Washington DC Operational Technology Management
ft:clusterId
optm
bundleId
optm
workflow
Technology
  • Operational Technology
  • Operational Technology Management licensing and subscriptions
  • Subscriptions for OTM
  • Install ITOM SU Licensing
  • View subscription statistics for OTM
  • Review OTM resource usage against allocated subscription units
  • Check CI count used for OTM subscriptions
  • View CIs consuming OTM subscription units
  • OTM SU Licensing References
  • Components installed with ITOM SU Licensing for OTM
  • Subscriptions form for the OTM products
  • OTM Licensing dashboard
  • Operational Technology Manager
  • Exploring the Operational Technology Manager
  • Operational Technology Manager (OT) configuration item extension classes
  • CMDB CI classes for Operational Technology Manager
  • OT device data import and discovery
  • Differences between OT and standard IT networks
  • Configuring the Operational Technology Manager
  • Implementing the CSDM framework for Operational Technology
  • Operational Technology and CSDM tables
  • Operational Technology Manager use case
  • Operational Technology and CSDM elements
  • Operational Technology FAQ
  • Operational Technology (OT) extension classes installation
  • Install Operational Technology Manager
  • Script includes installed with Operational Technology Manager
  • Assign Operational Technology Manager roles
  • Operational Technology Manager Integrations
  • Service Graph Connector Integration for Claroty CTD
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • CMDB classes targeted
  • Service Graph Connector for Microsoft Defender for IoT (Azure)
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • CMDB classes targeted
  • Attribute mapping and classification
  • Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)
  • Configure guided setup
  • CMDB classes targeted
  • Attribute mapping and classification
  • Using the Operational Technology Manager
  • Service Graph Connector for Operational Technology (Excel)
  • Configuring Service Graph Connector for Microsoft Excel
  • Assign Pre-import OT Worksheet Entry Review roles
  • Preview existing OT records in the CMDB
  • Easy import
  • Download the Excel template
  • Prepare your Pre-import OT worksheet entry review tool for Service Graph Connector import
  • System properties that impact SG-OT Device Excel Import processing
  • Import the Excel template
  • Create an OT device
  • Managing Validations
  • Run Validations
  • Use OT staging tasks to remediate invalid records
  • Schedule the time interval to import data
  • Import your Microsoft Excel spreadsheet using the staging table
  • Add a custom field mapping in the staging table for Service Graph
  • Add a custom implementation for device classification
  • Add a custom validation for devices
  • Test the Excel Service Graph connector
  • View script includes used by the Service Graph Connector
  • Access system properties used by the Service Graph Connector
  • Discovery for Operational Technology
  • Discovery for Operational Technology related links and lists
  • Create an Operational Technology discovery schedule and run the Discovery process
  • Edit or view OT devices after import or discovery
  • OT device related items and related lists
  • Operational Technology device form
  • Create the OT Protocol
  • Map OT protocols to protocol converter CIs
  • Convert an IT hardware device to an OT device
  • Convert IT hardware to OT devices in a bulk edit
  • Convert your OT devices to IT hardware devices in a bulk edit
  • Map IP addresses to OT devices
  • Managing Network Intrusion Detection System appliances
  • Validate the NIDS
  • Validate multiple NIDS sensors at once
  • Modeling an Operational Technology system service
  • Create an Operational Technology system service
  • Add a device to an Operational Technology system service
  • Map an Operational Technology system service to an equipment model entity
  • View the dependency map for an Operational Technology system service
  • Automatically convert your IT records to OT devices
  • Operational Technology Manager reference
  • Components installed with Operational Technology Manager
  • Installed software for Operational Technology Management
  • Model categories for Operational Technology
  • Related information
  • Industrial Process Manager
  • Exploring Industrial Process Manager
  • Industrial Process Manager common terminology
  • ISA-95 equipment model
  • Equipment model templates
  • Configuring the Industrial Process Manager
  • Install the Industrial Process Manager
  • Industrial Workspace Admin application menu and Guided Setup
  • Assign Industrial Process Manager user roles
  • View and edit OT system properties
  • Defining equipment model templates
  • Create an equipment model template
  • Create hierarchical sorting levels for an equipment model template
  • Create equipment model level types
  • Importing equipment model data
  • Populating your Microsoft Excel spreadsheet with equipment model data
  • Import your equipment model data using the data source and scheduled import
  • Assign or remove equipment model site access for non-administrators
  • Assign the user criteria for Can Read access to a site
  • Assign the user criteria for Can Edit access to a site
  • Managing an equipment model entity schedule
  • Create an equipment model entity schedule
  • Create a schedule entry
  • Associate a schedule with an equipment model entity
  • Attach a schedule to an equipment model entity
  • Detach a schedule from an equipment model entity
  • View a schedule for the equipment model entity
  • Add a child schedule
  • Using Industrial Process Manager with the Operational Technology Manager
  • Managing equipment models
  • Review and update the equipment model details
  • Create an entity for a new equipment model
  • View the equipment model hierarchy
  • View the equipment model OT device map
  • View the equipment model OT dependency map
  • Map the upstream production processes for the selected equipment model entity
  • Map the downstream production processes for the selected equipment model entity
  • Review the child entities for the equipment model entity
  • Add OT devices that are associated with the selected equipment model entity
  • Update the entity name or parent of an equipment model entity
  • Bulk edit a site's Operational Technology Vulnerability Response assignment group
  • Automated mapping of OT devices to the Equipment Model
  • Workflow for the automated mapping feature
  • Configure Automated Mapping of OT devices using guided setup
  • Automatically map all OT devices to an equipment model entity
  • Map all OT devices within a subnet
  • View OT devices not assigned to a site
  • View unmapped OT devices
  • Map an individual OT device to an equipment model entity
  • Configure the OT Subnet Mapping scheduled flow
  • View OT subnet mappings
  • Create a new OT subnet mapping record
  • View all mapped OT devices
  • System properties used by the OT subnet mapping feature
  • Automated mapping components installed when Industrial Process Manager and Operational Technology Manager are both installed
  • Industrial Process Manager reference
  • Components installed with Industrial Process Manager
  • Migrating site user access to user criteria and groups
  • User criteria form
  • ISA Equipment Model system properties
  • Predefined filters for the Industrial Process Manager
  • Modify predefined filters
  • Site vs location
  • Related information
  • Operational Technology Vulnerability Response
  • Exploring Operational Technology Vulnerability Response
  • Operational Technology Vulnerability Solution Management
  • Configuring Operational Technology Vulnerability Response
  • Install Operational Technology Vulnerability Response
  • Assign Operational Technology Vulnerability Response roles
  • Create a site assignment group
  • Assign users to sites
  • Assign users to assignment groups
  • Assign vulnerable items to groups
  • Configure OT remediation task rules
  • Configure OT remediation target rules
  • Configure risk calculators
  • Configure OT vulnerability risk rollup calculator
  • Install certified Vulnerability Response integrations
  • Operational Technology Vulnerability Response Integrations
  • Vulnerability Response Integration with Claroty CTD
  • Install Vulnerability Response Integration with Claroty CTD
  • Assign Vulnerability Response Integration with Claroty CTD roles
  • Vulnerability Response Integration with Claroty CTD roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response Integration with Claroty CTD
  • Connect to the Claroty CTD
  • Activate the Delta Import integration
  • Run the Vulnerability Integration after the Service Graph Connector
  • Activate the Auto-Closure Integration
  • Configure the Full Import Integration from Claroty CTD
  • Set the system properties
  • Properties installed for the Vulnerability Response Integration with Claroty CTD
  • Data mapping for the Vulnerability Response Integration with Claroty CTD
  • Errors for the Vulnerability Response Integration with Claroty CTD
  • Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Install the Vulnerability Response for Microsoft Defender for IoT (Azure)
  • Navigate to Guided Setup for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Connect to the Microsoft Defender for IoT (Azure)
  • Run the National Vulnerability Database integration
  • Configure integration scheduled jobs
  • Activate Auto-Close Stale Detections
  • Activate the Auto-Close Stale Detections job
  • Support for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Install the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Assign Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Microsoft Defender for IoT VR Configuration form
  • Configure import schedules
  • Configure the system ID of the OT Vulnerability Response integration
  • Configure Auto-Close Stale Detections
  • Using Operational Technology Vulnerability Response
  • Create a remediation task
  • View solutions of a vulnerability item (VIT) in the Industrial Workspace
  • Select a start time for a remediation task
  • Split remediation task
  • Defer a remediation task
  • Use compensating controls for Operational Technology
  • View Common Vulnerability Entries in the Industrial Workspace
  • Operational Technology Vulnerability Response reference
  • Components installed with Operational Technology Vulnerability Response
  • Related information
  • Operational Technology Incident Management
  • Exploring Operational Technology Incident Management
  • Operational Technology Incident Management
  • Integrating with Industrial Process Manager
  • Configuring Operational Technology Incident Management
  • Install Operational Technology Incident Management
  • Migrate incidents to the new incident table
  • Assign roles to your users
  • Create an assignment group
  • Incident categories and subcategories
  • Edit a category or subcategory
  • Create a category or subcategory
  • Delete a category or subcategory
  • Create an incident state model
  • Define a priority lookup rule for incidents
  • Set the system properties
  • Create an assignment rule
  • Using Operational Technology Incident Management
  • Managing OT incidents
  • Access control for incidents
  • Report an incident
  • Create tasks to fulfill an incident
  • Create a child incident
  • Visibility of incidents across sites
  • Synchronization between an incident and its incident tasks
  • Incident email notifications
  • Compose an email from an OT incident record
  • Resolve and close an incident
  • Edit the related devices and equipment model entities in an incident record
  • Operational Technology Incident Management reference
  • Assignment rule form
  • Components installed with Operational Technology Incident Management
  • Related information
  • Operational Technology Change Management
  • Exploring Operational Technology Change Management
  • Using Operational Technology Change Management to optimize your production process
  • Configuring Operational Technology Change Management
  • Install Operational Technology Change Management
  • Assign Operational Technology Change Management roles
  • Select a change model to fulfill change requests
  • Basic OT Change Model playbook
  • Advanced OT Change Model playbook
  • Using Operational Technology Change Management
  • Create a change request
  • Create a change task to fulfill a change request
  • Create a change request from OT device details
  • Create a change request from a remediation task
  • Create a change request from an incident record
  • Edit the related devices and equipment model entities in a change record
  • Operational Technology change approval
  • Add an approver to review a change request
  • Managing change requests across sites
  • Visibility of change model records across sites
  • Change email notifications
  • Operational Technology Change Management reference
  • Change categories
  • Components installed with Operational Technology Change Management
  • Related information
  • Operational Technology Knowledge Management
  • Exploring Operational Technology Knowledge Management
  • Configuring Operational Technology Knowledge Management
  • Assign roles to your Operational Technology Knowledge Management users
  • Create an OT knowledge base
  • Create the user criteria for an OT knowledge base
  • Assign the user criteria to an OT knowledge base
  • Review access to OT knowledge bases for unauthenticated users
  • Assigning knowledge workflows to an OT knowledge base
  • Reviewing the Knowledge Management property for an Operational Technology knowledge base
  • Using Operational Technology Knowledge Management
  • Create a knowledge article from an OT incident record
  • Create a knowledge article in Industrial Workspace
  • Report a knowledge gap from an OT incident record
  • Approve requests to publish or retire a knowledge article
  • Assign feedback tasks
  • Find information in the related knowledge articles for an OT incident
  • Operational Technology Knowledge Management reference
  • Operational Technology Knowledge Management roles
  • Knowledge base form
  • Related information
  • Operational Technology Request Management
  • Exploring Operational Technology Request Management
  • Applying Operational Technology Request Management to your OT system
  • Configuring Operational Technology Request Management
  • Assign roles to your Operational Technology Request Management users
  • Catalog item categories
  • Create a catalog item for your Operational Technology Service Catalog
  • Create a fulfillment flow for an Operational Technology request
  • Using Operational Technology Request Management
  • Create an Operational Technology request on the Industrial Workspace
  • Operational Technology Request Management lists in the Industrial Workspace
  • Operational Technology Request Management reference
  • Components installed with Operational Technology Request Management
  • Operational Technology Catalog Item form
  • Related information
  • Industrial Workspace
  • Exploring the Industrial Workspace
  • Operational Technology Action-Oriented Landing Page
  • Operational Technology Manager dashboard
  • Operational Technology Progress Scorecard
  • Operational Technology Vulnerability Response (PA) dashboard
  • Configuring the Industrial Workspace
  • Assign the Industrial Workspace role
  • Review the homepage destination rules for the Industrial Workspace
  • Setting up the Operational Technology Action-Oriented Landing Page
  • Set the system properties for the Operational Technology Action-Oriented Landing Page
  • Setting up the Operational Technology Progress Scorecard
  • Assign the Operational Technology Progress Scorecard roles
  • Validate the completeness score calculation
  • Configure the data collection for the Operational Technology Progress Scorecard
  • Review the indicator sources for a large number of records
  • Set the system properties for the Operational Technology Progress Scorecard
  • Configure the expected OT devices for a site
  • Setting up the OT Devices tab on the OT Manager dashboard
  • Configure the data collection for OT devices
  • Review the indicator sources for a large number of records
  • Create business units
  • Assign a site to a business unit
  • Setting up the OT Vulnerabilities tab on the OT Manager dashboard
  • Configure the data collection for OT vulnerable items
  • Review the indicator sources for a large number of records
  • Setting up the Operational Technology Vulnerability Response (PA) dashboard
  • Configure the data collection for the Operational Technology Vulnerability Response (PA) dashboard
  • Review the indicator sources for a larger number of records
  • Using the Industrial Workspace
  • Industrial Workspace homepage destination rules
  • Operational Technology Manager dashboard filters
  • Use the business unit and site filters
  • Operational Technology Progress Scorecard filters
  • Use the Operational Technology Progress Scorecard filters
  • Indicator sources and indicators for the Operational Technology Vulnerability Response (PA) dashboard
  • Operational Technology Vulnerability Response (PA) dashboard breakdowns
  • Operational Technology Vulnerability Response (PA) dashboard collection jobs
  • Data visualizations used in the Operational Technology Vulnerability Response (PA) dashboard
  • Domain separation and Operational Technology

Operational Technology Incident Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Operational Technology Incident Management enables manufacturers to manage OT device incidents from open to closure.

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