Incident categories and subcategories

  • Release version: Washingtondc
  • Updated February 7, 2024
  • 1 minute to read

    • By categorizing Operational Technology (OT) incidents, you can group and narrow the search for specific OT incidents.

    When you can create an OT incident, you can choose from the categories and subcategories that are listed in the following table.

    Table 1. Incident categories
    Category Subcategory
    Database
    • DB2
    • MS SQL Server
    • Oracle
    Hardware
    • OT issue
    • CPU
    • Disk
    • Keyboard
    • Memory
    • Monitor
    • Mouse
    Inquiry / Help
    • Antivirus
    • Email
    • Internal Application
    Network
    • DHCP
    • DNS
    • IP Address
    • VPN
    • Wireless
    Productivity
    • Minor Stops
    • Slow Running
    • Setup and Adjustments
    • Breakdown
    Quality
    • Incoming Material
    • Startup Rejects
    • Process Defects - Qualitative
    • Process Defects - Quantitative
    Safety
    • Near Miss
    • Hazard
    • Safety Concern
    • Accident
    Software
    • Email
    • Operating System