Implementing Unified Security Exposure Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • This section guides you through the entire process of implementing Unified Security Exposure Management (USEM) on your ServiceNow AI Platform instance. It provides detailed instructions on how to download the application from the ServiceNow Store, install it, and configure it to optimize your security workflows.

    Installation overview

    This section provides information on the initial setup of USEM, whether you're a new user or upgrading from an older version of Vulnerability Response (VR).

    Configuration overview

    Once you install USEM, you must configure rules, email notifications, dashboards and so on to automate and streamline your exposure management.

    1. Configure rules to manage findings

      Automate the prioritization and triaging of security exposure findings using configurable rules.

    2. Configure email notifications in Unified Security Exposure Management

      Set up email notifications to share critical information about important updates and activities, such as the approval or rejection of false-positive requests.

    3. Configure email templates in Unified Security Exposure Management

      Create and manage preconfigured email templates for consistent and efficient communication.

    4. Configure Visualization library

      Customize the Findings view page by selecting the columns and widgets you want to display, and manage their activation status and conditions.

    5. ../../security-exposure-management-administration/task/sem-configure-exp-mngmt-vr.html

      Manage requests for exceptions and review, approve, or reject exceptions for findings or remediation tasks.