Exploring the doc site

  • Release version: Nofamily
  • Updated April 13, 2026
  • 2 minutes to read

    • This product documentation site is continuously updated for not only content but also requested functionality. Please review the changes introduced to this site to make the most of your experience.

    Q2 2026 changes

    Improvements in accessibility and the release of the Australia family of product documentation.

    Notable changes

    • ServiceNow product documentation is now available on GitHub at https://github.com/ServiceNow/ServiceNowDocs.
    • AI tools and integrations can now access docs directly without JavaScript rendering.
    • Australia family content is now prioritized in search results, search facets, and the product directory.
    • Accessibility and visual fixes: color contrast, missing navigation labels, and heading hierarchy.
    • The site is now responsive. It previously was optimized for desktop only.
    • Redirect issues affecting bookmarked URLs, in-product help links, and context-sensitive help links have been resolved.
    • When diagrams and screenshots include clickable regions, those interactive areas now work correctly for navigating to related content.

    Future changes

    Work is underway to ensure that more links from older versions of the ServiceNow documentation site redirect correctly to their corresponding pages on the current site.

    Q1 2026 changes

    We've rebuilt the doc site experience to improve how we deliver content and help you find what you need more easily.

    Our updated site is designed to offer a more consistent and reliable experience across ServiceNow websites. Your existing bookmarks will continue to work through redirects, so you won't need to update saved links. Some features may look or behave differently as part of the improvements, and you may notice updates to the interface as you explore the site.

    We're committed to improving the docs experience over time and listening to your feedback. Thank you for being part of our journey to improve how we deliver documentation.

    Available features

    We've kept the core functionality you rely on while adding improvements to the overall experience. The site now includes:
    • A refreshed layout and navigation that aligns with the ServiceNow brand
    • An updated, shorter URL format for content pages. We're still at servicenow.com/docs and support your bookmarks with redirects, but the long URLs are deprecated in favor of a more concise format.
    • Enhanced search results, including filtering for videos and previewing results
    • Functionality you know and use:
      • A family release version picker
      • Integration of multimedia with content
      • AI topic summaries
      • AI code explanations
      • Topic feedback at the bottom of the page
      • Search filtering and clustering
      • Product directory and release notes
      • Customized release notes
      • API documentation
      • Downloadable full-publication PDFs
      • Site-wide announcements

    Notable changes

    Some features from the previous site are temporarily unavailable. We are actively working to bring back capabilities for features such as:
    • Printing PDFs on-the-fly

      As a workaround until this feature is added, you can download the full PDFs from each topic or use your browser's print functionality for single topics.

    • Subscribing to topics
    • Personalizing your site preferences
    • Dark mode support
    • Web responsiveness
    • Mobile support

    Future releases

    The new docs experience gives us the flexibility to deliver improvements more quickly. While timelines and priorities may shift, here’s a preview of what we’re working on for future releases:
    • Optimized search results page, including layout, indexing, and content discoverability
    • Table of contents experience revision
    • Improved release notes experience
    • Improved UX on topic pages
    • Role-based experiences
    • Accessible PDFs