Lists in Agent Workspace for HR Case Management

Lists are an easy way of accessing cases under various categories. For example, you can quickly get a list of HR cases in lifecycle events or cases related to payroll.

The default Lists show HR cases categorized into the following:

Table 1. HR case lists

Type of lists	Description
All HR Cases	All types of HR cases are displayed in categories like Open, Closed, Assigned to me, Open - unassigned, Case SLAs and Collaborations. For more information, see Create a case in Agent Workspace for HR Case Management.
Lifecycle Events	HR cases fulfilled by lifecycle events. For more information, see Lifecycle event cases in Agent Workspace for HR Case Management.
Other	Hr cases in the following categories: HRIT cases Payroll cases Talent management cases Total rewards cases Workforce administration cases Employee relations cases
Interactions
HR Tasks	All Hr tasks in Open, Closed, Assigned to me or Open - unassigned categories. For more information, see Create a task for a case using Agent Workspace for HR Case Management.
HR Profile	Various types of HR profiles.
Employee Documents	Documents belonging to employees.
Knowledge	Knowledge articles used and published by the HR team.
Reminders	Reminders created by the HR agents. For more information, see Create a reminder in Agent Workspace for HR Case Management.

You can create your own lists to show specific cases that are relevant to you in the My Lists tab. Having a custom My Lists helps you work faster and efficiently. For more information, see Create My Lists. For general information on using lists, see Using lists to find work to do.