Unified Taxonomy for Employee Center

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Unified Taxonomy for Employee Center

    The Unified Taxonomy is a structured collection of hierarchical topics designed to unify various content types within the Employee Center portal, enhancing employee experience across departments. It integrates requests, articles, quick links, learning material, and communications under a single employee-centric taxonomy, forming a core component of Curated Experiences.

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    Key Features

    • Content Taxonomy: Provides the foundational data model for organizing content into a topic hierarchy, such as IT > Hardware > Printers.
    • Content Authoring: Enables content managers to tag and manage content against the taxonomy.
    • Employee Experience Taxonomy: A plugin that maps default content from IT, HR, Workplace, Legal, and Procurement into the taxonomy, making them readily accessible.

    Key Outcomes

    By setting up Unified Taxonomy, customers can:

    • Leverage a cohesive taxonomy that aligns with their services and organizational terminology.
    • Clone and customize the out-of-the-box taxonomy to better meet specific portal needs.
    • Enhance search configurations to effectively filter content based on the associated taxonomy.

    To implement the Unified Taxonomy, download the required plugin from the ServiceNow Store, and follow the steps to clone and modify the taxonomy to suit your organizational structure.

    Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.

    In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the Curated Experiences. Set up the Unified Taxonomy to leverage the full potential of the Curated Experiences.

    Curated experiences for Employee Center portal

    The Unified Taxonomy is built on these models.
    • Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, IT > Hardware > Printers.
    • Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy.
    • Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy.

    Representation of the taxonomy layer

    The Unified Taxonomy capability is delivered by ServiceNow AI Platform as two separate plugin and application.
    Content Taxonomy
    The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the Unified Taxonomy.
    This application is available by default to all customers.
    Employee Experience Taxonomy
    The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, learning content, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform.
    To get the default taxonomy for employee content, you must download it from ServiceNow Store. On installation, the default content taxonomy displays the available list of topics prescribed for the product or services based on what you are licensed to, such as IT, HR, WSD, PSM, or Legal.
    After you complete the installation, perform the following to achieve a Unified Taxonomy experience.
    • Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see Clone taxonomy for employee content.
    • Associate all the existing and new content to the cloned taxonomy topics.
    • Update the search configurations to filter based on the content associated to the cloned taxonomy.