ServiceNow for Microsoft Outlook
The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.
ServiceNow for Microsoft Outlook leverages the Outlook Actionable Messages plugin to provide the following features:
- Employees and agents receive notifications about request submissions, updates, and completion, making it easier to track, plan, and collaborate on issues.
- Managers and approvers receive summaries and detailed reports for approval requests with actionable messages to approve or reject requests.
- Employees can provide feedback about their experience using the feedback card embedded in the emails.
- Employees can take surveys about their experience using the survey card embedded in the emails.