State mapping form

Use the State Mapping form to map your service specific state to the Universal request states.

Table 1. State mapping form fields

Field	Definition
Table	Select the service or department table that you want to map to.
Order	Enter the order value to consider if multiple state mapping entries conditions are matched. Note: If there are multiple mappings and order value, the least order value is considered.
Condition	Enter the condition to evaluate and match when a service request state changes. For example, when the service request state is Close Complete, then the UR state is mapped to Close.
Universal Request state	Select the UR state to map.
Universal Request template	Select the fields that you want to populate other than the state.