Components installed with Workplace Case Management

Several types of components are installed with activation of the Workplace Case Management application, including tables, user roles, and business rules.

Note:

The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles

Table 1. Roles installed with Workplace Case Management

Role title [name]	Description	Contains roles
Workplace Case Management admin [sn_wsd_case.admin]	Sets up data related to workplaces services. Creates workplace services. Has complete access to the application.	sn_wsd_case.manager
Workplace case Manager [sn_wsd_case.manager]	View all cases. Manage cases. Create, read, update, and delete Case templates. Create, read, update, and delete Task templates. Create, read, update, and delete Workplace Services. Create, read, update, and delete Workplace Service Activities. Create, read, update, and delete Approval options. Create, read, update, and delete an Escalation rule. Create, read, update, and delete Fulfillment instructions. Perform agent-related actions.	template_editor_global sn_wsd_case.workplace_agent
Workplace case agent [sn_wsd_case.workplace_agent]	In addition to all the permissions of a Workplace case writer, Can view flow executions. Can write knowledge base articles.	sn_wsd_case.case_writer sn_wsd_core.kb_writer flow_operator
Workplace case writer [sn_wsd_case.case_writer]	Create, read, update, and delete Workplace Tasks. Read Task templates. Create, read, update, and delete Workplace cases. Read the following: Escalation rules Fulfillment instructions	sn_wsd_core.task_writer sn_wsd_case.case_reader
Workplace case reader [sn_wsd_case.case_reader]	Has read permissions to access all Workplace tasks Workplace cases	sn_wsd_core.task_reader

Table 2. Roles updated by Workplace Case Management

Role	Description	Contains roles
Workplace user [sn_wsd_core.workplace_user]	From Workplace Case Management version 1.21.0, this role has write access to the Workplace Case [sn_wsd_case_workplace_case] table.	None

Tables

Table 3. Tables installed with Workplace Case Management

Table	Description
Workplace Case [sn_wsd_case_workplace_case]	Extends Workplace Task [sn_wsd_core_workplace_task] table. Stores information about all the Workplace cases in the application. : If WSD: Archive old workplace tasks archival rule is applied then Workplace Case [sn_wsd_case_workplace_case] table is also archived. For more information, see Apply the archive rule.
Workplace Service [sn_wsd_case_workplace_service]	Extends the Application File table. Stores information about all the Workplace Services in the application.
Workplace Service Activity [sn_wsd_case_workplace_service_activity]	Extends the Application File table. Stores information about all the Workplace Service Activities in the application.
Case Tier Escalation sn_wsd_case_tier_definition	Stores information about all the workplace case escalation rules created in the application.
Fulfillment Instruction sn_wsd_case_fulfillment_instruction	Stores information about all the fulfillment instructions created for workplace services in the application.
Request Service Items [sn_wsd_case_service_item_request]	Stores information about all the workplace service items requested using a workplace service. Note: If WSD: Archive old workplace tasks archival rule is applied then Request Service Items [sn_wsd_case_service_item_request] table is also archived. For more information, see Apply the archive rule.
Workplace Service Item Location [sn_wsd_case_m2m_service_item_location]	Extends the Workplace Service Location table. Stores information about all the workplace service item locations added in the application.
Workplace Service Location [sn_wsd_case_m2m_service_location]	Stores information about all the workplace service locations.
Workplace Field Mapping [sn_wsd_case_workplace_field_mapping]	Stores information about all the workplace field mappings created in the application.
Workplace Service Item [sn_wsd_case_workplace_service_item]	Stores information about all the workplace service items created in the application.
Workplace Template Configuration [sn_wsd_case_workplace_template_configuration]	Stores information about all the workplace template configurations created in the application.

Related reference

• Properties installed with Workplace Case Management
• Workplace Service form