Workplace Case dashboard

Use this dashboard to track the number of workplace cases that were created using the workplace services from the Workplace Service Delivery or from the Workplace Service Portal. Monitor the number of open cases, cases that require approval, and other cases on any given day.

The Workplace Case Management dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but are going to be deprecated soon.

Figure 1. Workplace case dashboard

To access the Workplace Case dashboard, navigate to All > Workplace Central > Workplace Dashboards.

End user and roles

Table 1. End user and roles

End user and goal	Required role	Benefits
Workplace case manager: Needs visibility into the real-time status of workplace cases.	sn_wsd_case.manager	Reviews all open cases Monitors high priority cases Monitors cases that have breached an SLA. Monitors number of cases awaiting approval.

Data visualizations

Table 2. Data visualizations

Title	Type	Description
All Open cases	Single score	Number of open workplace cases.
Open High Priority Cases	Single score	Number of high priorities workplace cases that are open.
SLA Breached	Single score	Number of workplace cases that breached SLA.
Cases Awaiting Approval	Single score	Number of workplace cases awaiting approval.
WSD Cases Opened This Month by Service	Column	Number of workplace cases created using the associated workplace services.
WSD Cases Opened in Last 3 Months by Service	Column	Number of workplace cases created in the last three months using the associated workplace services.
WSD Overdue Case SLAs by Assignee and State	Column	Number of workplace cases that have crossed the SLA deadline represented with respected to the assignee.
Active WSD Cases	List	List of active workplace cases on the current day.
Unassigned Cases	List	List of unassigned workplace cases on the current day.