Create an Issue form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Use the Create an Issue form in GRC: Compliance Case Management to add an issue to a compliance case.

    For a description of the field values, see the following table.

    Table 1. Create an Issue form
    Field Description
    Issue
    Number Number of the issue. This field is automatically filled in.
    Name Name of the issue.
    Issue source Source of the issue, such as Business service or Scenario analysis. This field is automatically filled in.
    Issue type Source from where the issue was created. This field is automatically filled with one of the following options based on how the issue was created:
    • Control design effectiveness failure
    • Control operative effectiveness failure
    • Control doesn’t meet requirement
    • Control doesn’t exist
    • Non-compliance to a regulation
    • Non-compliance to a policy
    • Improvement or suggestion to an existing policy
    • Recommendation for a new policy
    • Process optimization or improvement
    • Observation
    • Data breach
    • Fraud
    • Misstatement
    • Training
    • Documentation
    Classification Classification of the issue. This field is automatically filled in with one of the following options:
    • Audit
    • Compliance
    • Operational Resilience
    • Risk
    • Vendor
    Location Location of the issue.
    State State of the issue:
    • New
    • Analyze
    • Respond
    • Review
    • Closed Complete
    • Closed Incomplete
    Substate Substate of the issue. This field is automatically filled in.
    Priority Priority of the issue:
    • Critical
    • High
    • Moderate
    • Low
    • Planning
    Issue rating Rating of the issue:
    • Very High
    • High
    • Moderate
    • Low
    • Very Low
    Description

    Approver of the scenario analysis plan.
    Assignment
    Assignment group Assignment group for the issue. For example, Application Development group.
    Assigned to User that the issue is assigned to.
    Issue manager group Manager group that the issue is assigned to:
    • Compliance Managers
    • IT Risk Managers
    • Risk Managers
    Issue manager Manager that the issue is assigned to.
    Watchlist Users who are on the watchlist for the issue.
    Schedule
    Due date Date when the issue is due.
    Confirmed date Confirmation date for the issue. This field is automatically filled in.
    Planned start date Planned start date for the issue.
    Planned end date Planned end date for the issue.
    Duration Duration for the issue in days, hours, minutes, and seconds.
    Created Date on which the issue is created. This field is automatically filled in.
    Closed Date on which the issue is closed.
    Actual start date Actual start date for the issue.
    Actual end date Actual end date for the issue.
    Actual duration Actual duration for the issue in days, hours, minutes, and seconds.
    Issue grouping
    Parent issue Parent issue that is associated with the issue.
    Issue group rule Group rule for the issue. This field is automatically filled in.
    Action plan
    Recommendation Recommendation for the issue.
    Action plan Action plan for the issue.
    Activity
    Work notes Work notes for the issue.
    Additional comments Additional comments for the issue.
    Settings
    Functional domain Functional domain for the issue.