Business Continuity Management lite operators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Business Continuity Management Lite Operators

    The Business Continuity Management (BCM) application offers flexible licensing for lite operators, allowing them to engage in specific tasks related to business impact analyses (BIA) and approvals. Lite operators can respond to BIAs and approve records, provided they have the appropriate roles assigned and are added as contributors or approvers to relevant tasks.

    Show full answer Show less

    Key Features

    • Lite Operator Role: The BCM lite operator role includes several specific roles that allow users to contribute to BIAs, view plans, and respond to recovery tasks.
    • Role Assignments: Operators must not be assigned roles that classify them beyond lite operators to maintain flexible licensing. Key roles that cannot be assigned include administrative and managerial roles within BIA and BCP.
    • Activities and Limitations: Lite operators can create, read, update, and approve various BCM-related items, including BIAs, continuity plans, and crisis events, but are restricted from creating new records or assigning roles.

    Key Outcomes

    By utilizing the BCM lite operator capabilities, ServiceNow customers can efficiently manage and respond to business continuity tasks while maintaining compliance with licensing terms. This structure enables organizations to streamline their BCM processes and ensure effective participation in disaster recovery planning and execution.

    The Business Continuity Management application provides flexible user licensing terms. The terms are based on whether your operator has read-only access or can complete certain types of tasks.

    Overview of the lite operator classification

    The Business Continuity Management roles that classify as lite operators are users who are responsible for the following tasks:
    • Respond to the business impact analysis (BIA) plans when they are added as the contributors to the business impact analysis.
    • Approve the assigned approval record from the record in the Lists view or My tasks page.

    To enable lite operators to respond to tasks, you must assign them with the appropriate role for the activity and add them to the record as an approver. When this criteria is met, the lite operator can approve or reject a record and provide workflow notes.

    For detailed information that describes how to configure BCP or BIA plan templates, see Configure a business continuity plan template for your business and Configure a BIA template.

    For information about all roles that are installed with the activation of the Business Continuity Management application, see Components installed with Business Continuity Management.

    BCM lite operator role

    The BCM lite operator role (sn_bcm_lite.lite_operator) contains the roles listed in the following table.

    Table 1. BCM lite operator role classification
    Role Description Additional Information
    sn_bcm_contributor Enables the user to respond to BIAs in which they are tagged as a contributor. The BIA owner must add the user as a contributor to the BIA.
    sn_bcm.core_viewer Enables the user to view the BIA, plans, exercises, and events in the workspace UI.
    sn_bia.bia_contributor Enables the user to respond to BIAs in which they are tagged as a contributor. The BIA owner must add the user as a contributor to the BIA.
    sn_bcm.recovery_team_member Enables the user to receive and respond to the assigned recovery tasks.
    sn_bcm_viewer Enables the user to view all records in the BCM application.
    sn_bcp.plan_viewer Enables the user to view the plans in a read-only format.
    sn_bia.bia_viewer Enables the user to view the BIA responses in a read-only format.
    sn_recovery.event_viewer Enables the user to view an exercise or event in a read-only format. The read-only information is needed so that the recovery event member has the context of the entire exercise though the user can only respond to assigned tasks.
    sn_crisis_ebn.viewer Enables the user to view emergency notifications in a read-only format.
    sn_recovery.event_member Enables the user to receive and respond to the assigned recovery tasks during an exercise or event. Recovery tasks must be assigned to the recovery team member.

    BCM roles that you can't assign to your lite operators

    Operator roles can't be assigned to lite operators. If you assign a role to a user, it counts the user as an operator and you no longer have a flexible licensing model.

    You can't assign the following roles to your lite operators:
    • sn_bia.bia_admin
    • sn_bia.bia_manager
    • sn_bia.bia_planner
    • sn_bcp.plan_admin
    • sn_bcp.plan_manager
    • sn_recovery.event_manager
    • sn_recovery.event_user
    • sn_crisis_ebn.admin
    • sn_crisis_ebn.user
    For additional information on role assignments, see the GRC Business User Role [KB0864247] article in the Now Support Knowledge Base.
    Note:
    You must log in to Now Support to view the articles.

    Lite operator activities and limitations

    The following table describes the lite operator activities and limitations.

    Table 2. BCM lite operator activities and limitations
    Activity Description Create Read Update Approve
    Business impact analysis (BIA)
    • Respond to the BIA analysis.
    • View a completed analysis.
    • Participate in the BIA workflow.
    • Review the analysis and then approve or reject it.
    		 X X X
    Business continuity planning (BCP)
    • View and download the published continuity and disaster recovery plans.
    • Participate in the plan workflow.
    • Review and approve or reject an analysis.
    		 X X
    Business continuity exercises
    • View the exercise details.
    • Participate in the recovery tasks.
    • Participate in the exercise results workflow.
    • Review and approve or reject an analysis.
    		 X X
    Crisis events
    • Report and view the crisis details.
    • Participate in the recovery tasks.
    • Participate in the exercise results workflow.
    • Review and approve or reject an analysis.
    		 X X
    Update recovery tasks status
    • Receive the recovery tasks from the exercises and crisis events.
    • Report the progress and status back to your event coordinator.
    		 X X X
    Emergency notification template
    • View the emergency notifications.
    • Participate in the workflow.
    		 X X