Create New ICT service supply chain form

  • Release version: Washingtondc
  • Updated February 27, 2025
  • 2 minutes to read
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    Summary of Create New ICT Service Supply Chain Form

    The Create New ICT Service Supply Chain Form is designed for users to systematically enter information related to the ICT service supply chain. This process is crucial for managing and documenting the relationships and contractual obligations associated with ICT services within an organization.

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    Key Features

    • Unique Number: Automatically generated identifier for the supply chain, e.g., SCHAIN0001001.
    • Contractual Arrangement: Specifies if the service is provided by an entity within consolidation, with options for "Yes" or "No".
    • LEI Display: If "Yes" is selected, the LEI (Legal Entity Identifier) of the service provider will be displayed.
    • Third Party Engagement: Options to indicate if the supplier is a third-party or involves third-party engagement.
    • Rank: Assigns a rank to the supply chain based on the direct ICT service provider and its subcontractors.
    • Type of ICT Services: A selection of available service categories, such as ICT project management, ICT development, and various cloud services.
    • Recipient of Sub-contracted Services: Identifies the parent supplier receiving sub-contracted services, with auto-filled fields for identification codes.

    Key Outcomes

    By completing this form, ServiceNow customers can effectively document and manage their ICT service supply chains. This ensures compliance with regulatory requirements, enhances transparency in service engagements, and facilitates better tracking and reporting of ICT services across the organization.

    On the Create New ICT service supply chain form, fill in the fields.

    Table 1. Create New ICT service supply chain form
    Field Description
    Number Unique number of the supply chain. For example, SCHAIN0001001. This field is auto-filled.
    Contractual arrangement Contractual arrangement for the supply chain.
    Is this service provided by an entity within scope of consolidation? Option whether the service provided by an entity within scope of consolidation. Available options are:
    • Yes
    • No

    If you select Yes, the LEI of the entity providing ICT services is displayed.

    If you select No, the Is this supplier third party or third-party engagement? field is displayed.
    LEI of the entity providing ICT services LEI to identify the entity providing ICT services using LEI, 20-character, alpha-numeric code based on the ISO 17442 standard.
    Is this supplier third party or third-party engagement? Option to select if the supplier is a third-party or third-party engagement. Available options are:
    • Third party
    • Third-party engagement

    If you select Third party, the Third party providing the service field is displayed.

    If you select Third-party engagement, the Third-party engagement providing the service field is displayed.
    Third-party providing the service Third-party providing the service for the supply chain.
    Third-party engagement providing the service Third-party engagement providing the service for the supply chain.
    Type of code to identify the ICT third-party service provider Type of code to identify the ICT third-party service provider of the supply chain. This field is auto-filled.
    Identification code of the ICT third-party service provider Code to identify the ICT third-party service provider of the supply chain. This field is auto-filled.
    Rank

    Rank of the supply chain. Direct ICT service provider to financial entity is considered as Rank 1. Subcontractor to direct ICT service provider is considered as Rank 2. For subcontractors, the rank is incremented by 1.

    In case multiple ICT third-party service providers have the same rank in the ICT service supply chain, financial entities report the same rank for all those ICT third-party service providers.
    Type of ICT services Category of the ICT services. Available options are:
    • ICT project management
    • ICT Development
    • ICT help desk and first level support
    • ICT security management services
    • Provision of data
    • Data analysis
    • ICT, facilities and hosting services (excluding Cloud services)
    • Computation
    • Non-Cloud Data storage
    • Telecom carrier
    • Network infrastructure
    • Hardware and physical devices
    • Software licensing (excluding SaaS)
    • ICT operation management (including maintenance)
    • ICT Consulting
    • ICT Risk management
    • Cloud services: IaaS
    • Cloud services: PaaS
    • Cloud services: SaaS
    Recipient of sub-contracted ICT services Recipient of sub-contracted ICT services of the supply chain. It is the parent supplier.
    Identification code of the recipient of sub-contracted ICT services Identification code of the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled.
    Type of code to identify the recipient of sub-contracted ICT services Type of code to identify the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled.