SaaS License Management

Use the ServiceNow SaaS License Management application to view SaaS and SSO usage data so that you can manage compliance and optimize licensing.

• Create and manage direct integrations with SaaS applications. For the list of supported integrations, see Integrate with SaaS applications.
• Create integrations with SSO providers to view subscription usage for all connected applications.
  • Microsoft Azure AD
  • Okta
• View SaaS and SSO subscription usage, cost, and compliance information on the SaaS License Management Overview dashboard.
• Reclaim user subscriptions that have limited to no activity.

Bring SaaS and SSO usage data into ServiceNow Software Asset Management by integrating in the following order:

1. Direct integrations
2. Single Sign-On (SSO) integrations
3. Building custom integrations with SaaS License Connections

Note:

For information about managing licenses for Microsoft Office 365 and Adobe Cloud, see Microsoft 365 integration and Software Asset Management publisher pack for Adobe.

• Request SaaS License Management
  Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.
• SaaS Overview dashboard
  Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.
• Playbook for SaaS integrations
  The SaaS playbook provides step-by-step guidance for integrating an SaaS application. It takes you in a phased way through each stage of the integration process, from initiation to completion.
• Integrate with SaaS applications
  Create an integration profile to view software usage information and optimize stale licenses.
• Integrate with SSO providers
  Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.
• Viewing your SaaS and SSO subscriptions
  View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.
• SaaS License Connections
  To connect with a SaaS application that doesn't have an existing integration in SaaS License Management, create a custom integration.
• Review a software reclamation rule
  Use reclamation rules to cancel user subscriptions that have limited to no activity.
• Reclaiming user subscriptions
  You can reclaim unused SaaS and SSO subscriptions to reduce your total software costs.
• Create a child alias to set up multiple integration profiles
  Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.
• Disconnect SSO apps
  Disconnect an SSO application to stop viewing subscription information for the app, or before creating a direct integration for the app.
• Delete an integration profile
  If your company stops using a SaaS application or SSO provider, you can delete the integration profile.
• Subscription identifiers for SaaS and SSO applications
  Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.