DEX Application and Device Health reference

Reference topics provide additional information about the cards, lists, and forms that helps you to configure and use DEX Application and Device Health.

• Components installed with DEX
  Several types of components are installed with activation of the DEX application [sn_dex] plugin, including user roles and tables.
• Home page cards
  The Home page cards provide a visual summary of active and impacted users, along with active devices and alerts for monitored applications, facilitating efficient data analysis across various categories.
• Application list
  The application form provides specifics about an application, including its name and classification as either an installed or web/SaaS-based application, the counts of alerts and incidents, and impacted users.
• Users list
  The users page provides detailed insights into a user's profile, including alert counts, device information, and device locations, enabling efficient monitoring and issue identification.
• Web/SaaS application — Health section
  Monitor the health of an application as it enables proactive detection and resolution of issues, helps maintain optimal performance, improves user experience, and ultimately ensures that the application meets its intended purpose.
• Web/SaaS application — Users section
  The user form captures data regarding the user, latest logged in device and location of the device, as well as the date and time of the last access to the application by the user.
• Web/SaaS application — Trends section
  The trends form captures various metrics such as alert trends, average page load time, average response time, metrics for failed web requests, total usage and mean time to resolve incidents. This information is essential for evaluating system performance, identifying areas for improvement, and making data-driven decisions.
• Installed application — Overview section
  The installed application health section presents details on the total number of active incidents and alerts and also displays patterns in the type of reported issues. This information is crucial for effective incident management, resource allocation, and proactive identification of potential application vulnerabilities.
• Installed application — Number of crashes section
  View the number of crashes to gauge the application's stability, identify performance trends, and make informed decisions to enhance its reliability and user experience.
• Installed application — CPU, memory and I/O performance section
  The installed application performance section provides information on CPU usage, CPU usage trends, memory usage, and memory usage trends. This information is important for optimizing system performance, resource allocation, capacity planning, and troubleshooting.
• Installed application — Users section
  The installed application user form captures data regarding the active users, the last logged in device, and the location of the user. This information helps with security and access control, as well as providing insights into user behavior and application usage.
• Device health page
  The health of a device includes critical device specifics like type, name, OS, model, location, CPU, alongside metrics such as device/battery health, last 24-hour device events, OS details, incident and alert details (numbers, descriptions, ownership, timestamps). Monitoring and managing these aspects ensure optimal device performance and timely resolution of any issues.
• User applications
  View essential details for managing applications such as name, version, type, daily usage, and the last access date and time.
• Running processes metrics page
  Observe running process metrics to gain insights into how running processes are performing and identify performance bottlenecks or issues that may be impacting digital experience.
• Application metrics page
  Access the performance and usage data pertaining to a particular application. This information is critical for evaluating efficiency of the application, identifying bottlenecks and areas for optimization, and making informed decisions to improve its performance.
• Device metrics page
  Access real-time metrics like CPU, memory, disk usage, I/O operations, battery, and energy consumption for insights into system resource utilization, performance, and improvement areas.
• Network page
  Obtain valuable insights into various aspects of a network configuration. This includes information on the network server, WiFi details, wired connection details, and application network hops, allowing user to optimize network performance.
• Access page
  View essential user login details, including the username, user type, login type, the timestamp of the last login, and the host. By displaying these crucial pieces of information, users can easily identify themselves, understand their assigned user type and login method, and effectively manage their login information.
• Devices list
  The Device page provides information on the device, its assigned user, last login, matching assignments, status, active alerts, and incidents.
• Administration cards
  The administration cards provide administrators with the capability to monitor and manage applications, enabling them to add, enable, or disable as necessary. Additionally, it offers insights such as the number of policies applied for compliance, list of DEX users and DEX administrators information, metric rule lists, and devices with Agent Client Collector installed for data analysis.
• Custom application form
  With the help of the custom application form, you can add or edit the details of an application to be monitored.
• Metric rules page
  The metric rules page shows information about a specific rule, including its name, CI type, application name, alert severities, and alert status.