Installed application details page

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Installed Application Details Page

    The Installed Application Details Page provides insights into application performance and device utilization, enabling customers to identify performance issues, optimize device usage, and enhance user experience. It monitors applications in real-time, ensuring smooth functioning and quick resolution of potential problems.

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    Key Features

    • Metrics Section: Monitors application health, performance, and user request responses to maintain a seamless user experience.
    • Real-Time Monitoring: Allows proactive identification and addressing of issues before they affect users.
    • Performance Filters: Users can refine their searches based on Locations or App versions, and access performance data for the past 2 hours, 24 hours, or 15 days.
    • Crash Data: Displays the number of application crashes over time, reflecting reliability and resilience, supporting various applications, including Zoom and Microsoft Office products.
    • CPU, Memory, and I/O Performance: Assesses system performance in executing tasks and responding to user requests efficiently.
    • User Overview: Provides information on users, their last logged-in devices and locations, interaction time, and last access time to assist in troubleshooting and enhancing security.

    Key Outcomes

    By utilizing the Installed Application Details Page, ServiceNow customers can ensure optimal application performance, quickly resolve issues, and improve overall user satisfaction. This tool streamlines troubleshooting and enhances security by providing detailed user interaction data.

    Gain complete insight into application performance, device utilization, and patterns to identify performance issues, optimize device usage, and improve user experience.

    Metrics

    The Metrics section focuses on ensuring the smooth functioning of applications by monitoring their real-time health and promptly resolving any potential issues to maintain a seamless user experience. Additionally, it assesses the system's performance in terms of efficiently carrying out its intended tasks and delivering prompt and reliable responses to user requests.

    Figure 1. Overview section

    Monitor the health of an application in real time and proactively identify and address potential issues before they impact the user experience.

    The Overview section provides details on total active incidents and alerts, along with trends in issues that generate incidents and alerts.

    For more details on the health cards, see Installed application — Overview section.

    Figure 2. Performance section
    Refine your search based on the Locations, or App version filter.
    Note:
    Access application performance data spanning the past 2 hours, 24 hours, or 15 days by choosing your preferred timeframe from the provided drop-down list.

    View the number of crashes of a application over time, reflecting its resilience, sustainability, and reliability.

    The Performance section displays cards with details on the number of crashes and their trends.
    Note:
    The number of crashes supports the Zoom application as well as applications that emit a window app crash event (event id = 1000) on crashing such as Microsoft OneDrive, Microsoft Teams, Microsoft Excel, Microsoft OneNote, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Word.

    For more information on the cards, see Installed application — Number of crashes section.

    Figure 3. CPU, memory and I/O performance section

    Find out how well your system performs its intended function and how quickly and reliably it responds to user requests.

    The CPU, memory, and I/O performance section provides details on CPU and memory usage, historical trends in CPU and memory utilization, and I/O read/write operations over time.

    For more information on the performance cards, see Installed application — CPU, memory and I/O performance section.

    Users

    End users can use different devices to connect to an application. Get an overview of the users, the last logged in device and location, total duration of time the user spends interacting with the application on the current day, and last access time of the application. This information can assist in providing troubleshooting and support, optimizing performance, and enhancing security.

    Refine your search based on the Users, Locations, or App version filter.
    Note:
    The user list displays all system users with Agent Client Collector (ACC) installed on their devices. If a user hasn't utilized the application in the last 3 days, the value of the App last accessed field is denoted as -. By default, sorting is applied on the App last accessed field and data is sorted for the latest 1000 records. The App last accessed field is not applicable to the Mac-installed applications. Therefore, the App version drop-down list displays application versions only for Windows.

    Selecting the user name takes you to the details page of that user. For detailed information on a user and associated applications, see User details page.

    Figure 4. Users section
    The Users tab provides insights on users, their last logged-in device and device location, daily interaction duration, and the time of their last app interaction.

    For more information on each field, see Installed application — Users section.