Recommended Actions for ITSM reference

Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.

• Contexts in Recommended Actions for ITSM
  The ITSM base system includes the following context.
• Rules in Recommended Actions for ITSM
  ITSM base system includes the following rules.
• Guidance based recommendations in Recommended Actions for ITSM
  ITSM base system includes the following guidance based recommendations.
• Field level recommendations in Recommended Actions for ITSM
  ITSM ITSM base system includes the following field level recommendations.
• Guidances in Recommended Actions for ITSM
  ITSM base system includes the following guidances.
• Resource generators in Recommended Actions for ITSM
  ITSM base system includes the following resource generators.

Related concepts

• Reference section for Problem Management in Service Operations Workspace

Related reference

• Components installed with Service Operations Workspace ITSM Applications
• Components installed with Major Incident Management
• Components installed with Agent Client Collector for Investigation
• Components installed with Microsoft Endpoint Configuration Manager for Investigation
• Components installed with Remedial Actions Framework
• Components installed with Metrics and CI Actions Framework
• Recommendation rules for an incident in Service Operations Workspace
• Features of the Investigation tab
• Components installed with Universal Request for Service Operations Workspace
• Components installed with Universal Task for Service Operations Workspace
• Extension points for batch processing in Service Operations Workspace