Guidances in Recommended Actions for ITSM

ITSM base system includes the following guidances.

Guidance	Description
Link open incident	Enables agents to link the current incident to an existing open incident by clicking on Link to this incident link on recommended record, which sets the open incident as the parent of the current incident.
Link open problem	Enables agents to link the current case to an existing open problem by clicking on Link to this problem link on recommended record, which sets the open problem as the parent of the current incident.
Link to major incident	Enables agents to link the current case to an existing major incident by clicking on Link to this major incident link on a recommended record, which sets the major incident as the parent of the current incident.
Attach KB	Enables agents to attach the KB article to the current incident.
Copy resolution	Copies the resolution of the resolved resolution to the current incident.
Propose Major Incident	Enables agents to propose a recommended incidents as major incidents.
[Non-ML] Copy Resolution	This guidance is used only for Non-ML recommendations. Enables agents to copy resolutions of the resolved incidents to the current incident.
[Non-ML] Link open incident	This guidance is specially used only for Non-ML recommendations. Enables agents to link the open incidents to the current incident.
[Non-ML] Link open problem	This guidance is specially used only for Non-ML recommendations. Enables agents to link the open problems to the current incident.