Roles and permissions for ServiceNow Mobile Apps
Limit user access to parts of the mobile app.
Limit user access to the following components of the mobile app.
- Applications
- Limit a user's ability to access certain applications in the mobile app. For example, prevent ITIL users from accessing field service applications.
- Screens
- Allow only users with specified roles to access screens within your mobile applications. For example, allowing only managers to view user records for their employees. For more information, see Mobile screen types.
- Launcher screens
- Allow only users with specified roles to access launcher screens within your mobile applications. For example, create launcher screens specifically for certain roles or regions, and permit only users with specified roles to view these launchers. For more information on launcher screens, see Launcher screens.
- Functions
- Only allow users with certain roles to perform certain actions in the app. For example, limit an ITIL user's ability to reassign an incident from a swipe action. For more information on limiting user access by role to a specific function, see the steps for creating each function type listed in this section.
If you do not add a role to any of these components, any user who has access to the mobile app can see that component.