Operational Technology Progress Scorecard

  • Release version: Washingtondc
  • Updated May 17, 2024
  • 3 minutes to read
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    Summary of Operational Technology Progress Scorecard

    The Operational Technology (OT) Progress Scorecard provides a centralized tool within the Industrial Workspace for comparing device and vulnerability data across multiple sites. This scorecard enables users to track site progress, identify areas needing attention, and analyze data from various OT applications, including OT Manager, Vulnerability Response, Incident Management, and Change Management.

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    Key Features

    • Overall Score: Reflects the site's progress based on key indicators, with customizable weightage for contributions.
    • % of Expected OT Devices in CMDB: Shows the proportion of anticipated OT devices registered in the Configuration Management Database (CMDB).
    • Classified OT Devices (%): Indicates the percentage of OT devices that are classified, excluding those marked as cmdbciot.
    • Assigned OT Devices (%): The percentage of OT devices that are assigned to various operational fields.
    • OT Device Data Completeness (%): Measures how many OT devices meet established data completeness goals, influenced by the CMDB Health Dashboard.
    • Mapped OT Devices (%): Represents the percentage of OT devices connected to an equipment model entity.
    • Backed up OT Devices (%): Indicates the percentage of OT devices with backup records.
    • Assigned OT Vulnerable Items (%): Shows the proportion of OT vulnerable items that remain unaddressed.
    • Approved OT Change Requests (%): Represents the percentage of submitted OT change requests that have been approved.
    • OT Incidents with OT Context (%): Reflects the percentage of OT incidents that include OT device or equipment model data.

    Key Outcomes

    By utilizing the OT Progress Scorecard, customers can effectively monitor and enhance their operational technology environments. This tool supports informed decision-making by highlighting areas for improvement, ensuring better management of devices and vulnerabilities, and ultimately contributing to operational efficiency and risk mitigation.

    The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.

    OT Progress Scorecard overview

    The OT Progress Scorecard is a centralized location in the Industrial Workspace that lets you compare your site data. Site data includes both OT device data and vulnerability data. With the OT Progress Scorecard, you can track site progress and determine the sites that need attention.

    You can also view the site data for the following Operational Technology applications:
    • Operational Technology Manager
    • Operational Technology Vulnerability Response
    • Operational Technology Incident Management
    • Operational Technology Change Management

    Scorecard contents

    To access the OT Progress Scorecard, navigate to All > Industrial Workspace and select the OT Progress Scorecard (OT Progress Scorecard icon) icon.

    The following table describes columns in the OT Progress Scorecard.

    Table 1. OT Progress Scorecard columns
    Column Description
    Overall Score (%) The progress of your site determined by the indicators on the scorecard. You can edit the weightage to control how much an indicator contributes to the overall score. For more information, see Set the system properties for the Operational Technology Progress Scorecard.
    % of Expected OT Devices in CMDB The percentage of your OT devices that you expect to have in the Configuration Management Database (CMDB).
    Note:
    If you see a value of -1, then one or more of the values in the % of Expected OT Devices in CMDB indicator is missing the Expected OT Device attribute in the OTPSC Attributes table. For information about how to configure expected OT devices see Configure the expected OT devices for a site.
    Classified OT Devices (%) The percentage of classed OT devices. Classified OT Devices (%) doesn’t include OT devices classed as cmdb_ci_ot.
    Assigned OT Devices (%) The percentage of OT devices with values in the following fields:
    • Assigned to
    • Owned by
    • Managed by
    • Supported by
    • Approval group
    • Managed group
    • Support by
    • Change group
    OT Device Data Completeness (%) The percentage of OT devices that meet your data goals. This metric depends on the CMDB Health Dashboard - Completeness Score Calculation job and you must set the required & recommended fields on the CI Class Manager. For more information, see Set up and configure CMDB Health.
    Completeness is a KPI determined by the following metrics:
    Required
    Measures the percentage of CIs in which fields that are defined as required, aren't populated. Missing fields are tagged as incomplete noting that for this CI some information is missing.
    Recommended
    Measures the percentage of CIs in which fields that are set as recommended, aren't populated.
    For more information about data completeness, see CMDB Health KPIs and metrics
    Note:
    If you see a value of -1, then the CMDB Health Dashboard - Completeness Score Calculation job hasn't been run yet. Or the job has been run with an incomplete status.
    Mapped OT Devices (%) The percentage of OT devices mapped to an equipment model entity.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Backed up OT Devices (%) The percentage of OT devices with backup records created.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Assigned OT Vulnerable Items (%) The percentage of OT vulnerable items that aren't closed and addressed.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Approved OT Change Requests (%) The percentage of OT change requests that are submitted and approved.
    Note:
    If you see a value of 0, then no OT devices have been found.
    OT Incidents with OT Context (%) The percentage of OT incidents that have OT device or equipment model data.
    Note:
    If you see a value of 0, then no OT devices have been found.