Exploring the Operational Technology Manager

Learn how you can use the Operational Technology Manager application to create the foundational data and relationships that enable your enterprise to use the ServiceNow® Operational Technology solution.

The Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform.

• Operational Technology Manager (OT) configuration item extension classes
  Operational Technology Manager uses Operational Technology (OT) configuration item (CI) extension classes that extend the CMDB class hierarchy as shown in the following figure.
• CMDB CI classes for Operational Technology Manager
  Operational Technology Manager adds these Configuration Management Database (CMDB) configuration item (CI) classes that are part of the CMDB CI Class Models application.
• OT device data import and discovery
  Multiple methods are available for uploading your existing Operational Technology device data into the ServiceNow AI Platform.
• Differences between OT and standard IT networks
  There are differences in how the Configuration Management Database (CMDB) handles the devices located in Operational Technology networks and those in standard Information Technology (IT) networks.