OT device related items and related lists

  • Release version: Washingtondc
  • Updated July 18, 2024
  • 2 minutes to read
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    Summary of OT Device Related Items and Related Lists

    The OT Device Management feature in ServiceNow allows users to view and manage various related items and lists associated with Operational Technology (OT) devices. This functionality helps enterprise customers maintain detailed records and relationships for effective operational oversight.

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    Key Features

    • Related Items: Displays subordinate items linked to OT devices, including IP addresses, network adapters, serial numbers, and more. Availability of related lists depends on the OT device's classification.
    • Dependency View: Visual representation of OT device relationships accessible via the dependency view icon.
    • Configuration Item (CI) Relationships: Ability to add and manage CI relationships through an intuitive interface.
    • Operational Technology Device Form: Dedicated form for editing detailed information about OT devices.
    • Protocol Management: Capture and manage OT protocols and map them to protocol converter CIs.
    • Bulk Editing: Convert IT hardware to OT devices and vice versa, allowing for efficient management of multiple records.
    • IP Address Synchronization: The SyncIPAddressToOT scheduled job updates IP address information for OT devices from the IP address table.

    Key Outcomes

    By utilizing these features, ServiceNow customers can effectively manage OT devices, maintain accurate and up-to-date records, and streamline the process of converting between IT and OT device classifications. This ensures enhanced visibility and control over operational technology assets within the enterprise.

    The All OT Devices, All OT Devices by IP Address, and All OT Devices by CI menu options contain several related items and lists.