OT device related items and related lists
Summarize
Summary of OT Device Related Items and Related Lists
The OT Device Management feature in ServiceNow allows users to view and manage various related items and lists associated with Operational Technology (OT) devices. This functionality helps enterprise customers maintain detailed records and relationships for effective operational oversight.
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Key Features
- Related Items: Displays subordinate items linked to OT devices, including IP addresses, network adapters, serial numbers, and more. Availability of related lists depends on the OT device's classification.
- Dependency View: Visual representation of OT device relationships accessible via the dependency view icon.
- Configuration Item (CI) Relationships: Ability to add and manage CI relationships through an intuitive interface.
- Operational Technology Device Form: Dedicated form for editing detailed information about OT devices.
- Protocol Management: Capture and manage OT protocols and map them to protocol converter CIs.
- Bulk Editing: Convert IT hardware to OT devices and vice versa, allowing for efficient management of multiple records.
- IP Address Synchronization: The SyncIPAddressToOT scheduled job updates IP address information for OT devices from the IP address table.
Key Outcomes
By utilizing these features, ServiceNow customers can effectively manage OT devices, maintain accurate and up-to-date records, and streamline the process of converting between IT and OT device classifications. This ensures enhanced visibility and control over operational technology assets within the enterprise.
The All OT Devices, All OT Devices by IP Address, and All OT Devices by CI menu options contain several related items and lists.
| Related list | Description |
|---|---|
| IP Address | The IP addresses, IP versions, Net masks, NIC numbers, and configuration items that are associated with the OT device. |
| Network Adapters | The names, MAC addresses, IP addresses, Netmasks, MAC manufacturers, and Dynamic Host Configuration Protocol (DHCP)-enabled indicators. It includes statuses of the network adapters that are associated with the OT device. |
| Serial Numbers | The serial numbers, validity indicators, and serial number types that are associated with the OT device. |
| Equipment Model Entities | The equipment model entities that are automated by the OT device. |
| OT Control Modules |
The control modules that are associated with the OT device of type OT control system or extended classes (for example, PLC). Each OT control module that has an "Owned by: Owns" relationship with the OT Control System record that is displayed. In the platform, the user can create an OT Control module. You can choose from the following Input/Output values depending on the Module type field:
|
| CMDB 360 | The related CMDB 360 data in the CMDB 360 [cmdb_multisource_data] table. |
| Memory Modules | The serial numbers, validity indicators, and serial number types for the memory modules that are associated with the OT device. |
| Software Installed | The application software, if any, that is installed for the OT device. |
| OT Vulnerable Items | The vulnerable items that are associated with the OT device. |
| OT Incidents | The OT incidents that are associated with the OT device. |
| OT Change Requests |
The OT Change requests that are associated with the OT device. |
| External System Metadata | The URL of the device in the source system, discovery source, and updated devices that are associated with the CI. The URL is automatically populated by the source system through the service graph connector. |
| OT Protocols | This is applicable for protocol converter class. The protocols, description, vendor, and version that are associated with the protocol converter class. |
| Backup Information | The Backup Information object associated with the current CI. |