Activate the remote task definitions record in Service Exchange (legacy)

As a customer, activate the remote task definitions in your instance so that you can create remote tasks.

Before you begin

Before you (the customer) can activate a remote task definition in your ServiceNow instance, your provider must create it first in their ServiceNow instance. For more information, see Create remote task definitions in Service Exchange for Providers (legacy).

Role required: admin

Procedure

1. Navigate to Service Bridge > Customer > Remote Task Definitions.
2. Click the remote task definition record that you want to activate.
3. On the remote task definition form, review the Simple Trigger section on the form.
   If you set a simple trigger that matches a task record update, a remote task is automatically created for the task record.
4. On the Inbound fields related tab, review the variables data.
   The provider defines these inbound fields. When you create a remote task, your provider receives the remote task data through these inbound fields. You can modify the Field label, Sync when, and Target field fields.
5. On the Outbound fields related tab, review the variables data.
   Your provider defines these outbound fields. When the provider responds to your remote task, you receive the remote task data through these outbound fields. You can only modify the Source field field on these records.
6. On the Remote task variables related tab, review the variables data.
   The remote task variables are created from your inbound fields to be displayed on the remote tasks form.
7. Click Activate.
8. Verify the mappings of the inbound and outbound variables and click OK.
   The pop-up window enables you to verify the inbound and outbound mappings.