Add an authorized user

As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.

Before you begin

Role required: admin

About this task

You can restrict user access to remote catalog items with user personas. These personas can be assigned to authorized users in the consumer instance. For more details on user personas, see Service Exchange Authorized Users and personas.

Procedure

1. Navigate to All > Service Bridge Consumer > Provider Connections.
2. On the Provider Connections page, click the Number link to open a Provider Connection record.
3. Select the Catalog Personas related tab and check if you have any entitled personas from your provider.
4. On the Authorized Users related tab, click New.
5. On the form, fill in the fields.

   Table 1. Authorized User form

   Field	Description
   Consumer user	Name of the user. You can select the name from the user's list.
   Provider connection	Name of the service provider. This field is auto-filled.
   Persona	Persona(s) that you want to add to the user.

6. Right click the form header and click Save.
7. Click Activate.

Result

The authorized user record syncs to the provider's ServiceNow instance for approval. After it is approved and activated, the user can see the remote record producers with their assigned personas.