Using remote choice fields to directly access catalog items (legacy)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can enable your customers, in their own ServiceNow instance, to read the choice list of a remote choice field directly from your (provider) ServiceNow instance.

    Overview

    Remote choice fields provide your customers direct access to your (provider) data in real time while they submit a remote record producer service request.

    By using remote choice fields, you have the following advantages:
    • Removes the need to replicate foundation data.
    • Reduces the cost and maintenance of integrations.

    You can control the data that your customers access by defining a remote choice field. To learn more, see Create remote choice definitions in Service Exchange for Providers (legacy).