Define help information for a service catalog variable

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Enter help information for a variable to help users determine what info they must provide for a service catalog variable.

    Before you begin

    Role required: admin

    About this task

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Items and click the catalog item with the variable that you want to provide help for.
    2. In the Variables related list, click the variable.
    3. In the Annotation section of the Variable form, select the Show help check box.
      The Help tag, Help text, and Instructions fields appear.
    4. In the Help tag field, enter the short descriptive text that appears between the question and the responses.
      For example, Click here for help or Preview.
    5. In the Help text field, enter the help text that displays for users who clicks the Help tag on the page for the catalog item.
      Note:
      The Help and Help text fields do not support HTML tags.
      Figure 1. Example of help information
      screenshot for help text