Define a question choice for a variable with service catalog.
Before you begin
Role required: admin
About this task
Some variable types present the user with a list of choices. For example, a multiple
choice variable that asks how much memory you want in a computer requires you to
define the available choices, such as 1 GB and 2 GB.
Procedure
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Open the variable definition.
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In the Question Choices related list, click
New.
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Enter the question choice details in Question Choice
form and click Submit to save the record.
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Price and Recurring price:
variables can affect the item price and recurring price (if used).
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Order: the number defining the order in which the
price appears when displayed.
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Question: the actual question being asked for
that variable.
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Text: the choice presented to the user.
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Value: the value stored in the database.
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Inactive: Option to make a question choice
inactive.
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Repeat the steps for each available choice to define the full set of choices
for that variable.
Note: When you modify variable choices that are attached to a catalog item, the
existing requested items (RITMs) are also affected. For example, if you add
a variable choice for the catalog item, the value of that choice is also
considered in the existing RITMs. If you delete a variable choice that is
selected for a RITM, the value of that choice still persists in the
RITM.