Technology Industry
Summarize
Summary of Technology Industry
The ServiceNow® Technology Industry solution includes applications for Technology Provider Service Management and Order Management tailored for Telecommunications, Media, and Technology sectors. These applications integrate customer care, operations, order management, and partner ecosystems, enabling technology providers to thrive in the expanding "everything-as-a-service" market.
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Key Features
- Enhanced Customer and Employee Experiences: Digitizes workflows across teams to improve visibility and ensure seamless interactions.
- Value Chain Connectivity: Quickly connects buying, support, and service experiences for customers and partners via the ServiceNow AI Platform.
- Proactive Support: Offers complete proactive service experiences with automated workflows and real-time monitoring for faster issue resolution.
- Service Bridge Integration: Simplifies the connection to customers and partners, allowing for rapid service catalog updates and automated service requests.
- Accelerated Order Management: Facilitates faster product launches and order fulfillment through a scalable product catalog and automation.
Key Outcomes
- Improved customer satisfaction and reduced service costs through structured service requests and automation.
- Increased revenue growth by launching products and services more quickly, aided by reusable processes and efficient onboarding.
- Enhanced technical support capabilities, allowing for proactive customer service and quicker resolution of issues through real-time insights.
Next Steps
To get started, collaborate with an implementation specialist to set up your Technology solution. Explore the Customer Success Center for additional resources and sign up for ServiceNow Technology fundamentals training to understand core functionalities and features.
The ServiceNow® Technology industry solution includes the Technology Provider Service Management and Order Management for Telecommunications, Media, and Technology applications. These applications bring together customer care, operations, order management, and partner ecosystems so that technology providers can scale their business to capitalize on the fast-growing “everything-as-a-service" opportunity.
View the to learn how ServiceNow solutions can help technology providers.
Elevate the customer experience and scale for growth
Technology providers must digitize their businesses to keep up with constant changes, because their products and services keep evolving with every innovation. The demand for cloud-based and managed services is also growing, and customers have higher expectations. To stay on top, technology providers must rethink their internal processes and customer experiences.
By using the ServiceNow AI Platform, technology providers can deliver more value to their customers by digitizing workflows across teams and the value chain.
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Provide great customer and employee experiences
- Expand self-service and drive down the cost-to-serve with feature-rich capabilities and seamless integration to operations teams and the partner ecosystem.
- Provide proactive care by monitoring alerts that are received by event systems, communicating service advisories to customers, and resolving issues faster with automated issue resolution.
- Boost agent and team productivity with efficient tools, digitized workflows across teams, analytics, and reporting.
Connect the value chain with Service Exchange
Service Exchange, which is included with Technology Provider Service Management, reimagines how technology providers connect to enterprise customers and partners that already use the ServiceNow AI Platform. By creating a simple configuration, the technology provider can provide buying, support, and service experiences for their customers in minutes.
- Grow revenues with faster ordering and onboarding.
- Improve customer satisfaction and resolution times with enhanced service experiences.
- Drive down the cost-to-serve with structured service requests and automated resolution workflows.
Provide proactive support
- Quickly understand the business context, including key contacts, contracts, and products sold Assess account health from CSAT score, escalations, and SLA achievements View and analyze operational trends.
- With Proactive Service Experience Workflows, technical support can proactively serve customers by turning real-time insights into real-time actions. They can also quickly view relevant account data to make the right decisions fast.
- Identify impacted customers, communicate directly with them, auto-generate cases for faster issue resolution, and gain business context and account data to make the right decisions fast (with operations account 360).
Accelerate time-to-market and revenue
- Launch products and services faster with a scalable product catalog and data model, a simple configuration, and reusable processes.
- Onboard supplier capabilities quickly with Service Exchange.
- Shorten order delivery times and time-to-revenue for complex orders with automated, catalog-driven fulfillment.
Get started
- Work with an implementation specialist to streamline your Technology solution setup process. To learn more, see the Customer Success Center.
- Sign up for the ServiceNow Technology fundamentals training program and certification to learn about core functionality and release-specific features.
- Request the Technology Provider Service Management and Order Management for Telecommunications, Media, and Technology applications, and begin their setup: