Now Assist for Vulnerability Response

  • Release version: Australia
  • Updated May 19, 2026
  • 2 minutes to read
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    Summary of Now Assist for Vulnerability Response

    Now Assist for Vulnerability Response leverages generative AI to support vulnerability managers and analysts in evaluating exposure to critical vulnerabilities and monitoring Service Level Agreement (SLA) compliance for vulnerable items. This capability enhances the assessment process by providing AI-driven insights within ServiceNow’s Vulnerability Response application.

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    Key Features

    • Generative AI Integration: Uses AI to analyze vulnerabilities and provide actionable insights to improve risk management.
    • Agentic Workflows: Automates tasks and workflows related to vulnerability handling, allowing users to configure and utilize AI-driven processes effectively.
    • AI Agent Collection: Offers information about available AI agents and workflows tailored for vulnerability response.
    • Unified Security Exposure Management (USEM) Support: Now Assist features and skills are integrated within USEM for a consolidated security management experience.

    Usage and Configuration

    ServiceNow customers can explore how to use and configure generative AI skills and agentic workflows through dedicated learning paths. These features require appropriate licensing and may vary based on your ServiceNow product tier.

    Availability and Restrictions

    • Access to Now Assist features depends on licensing and geographic location.
    • Some AI models and features are restricted or unavailable in specific regions, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets.
    • Model provider availability is subject to change; customers should monitor updates in future releases.

    Data Processing and Privacy

    Using Now Assist involves transferring data from customer instances to centralized ServiceNow environments, potentially hosted by third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies, ensuring security and privacy.

    ServiceNow collects inputs, outputs, and edits from the application to improve AI models and services. Vulnerability and CMDB configuration data imported by customers is also collected. Customers have the option to opt out of future data collection as outlined in the Now Assist Opt-Out documentation.

    Additional Resources

    • Security Operations Resource Library
    • Security Operations Community
    • Known Error Portal
    • Customer Service and Support

    These resources provide valuable assistance for configuring, using, and troubleshooting Now Assist for Vulnerability Response.

    Use generative AI with Now Assist for Vulnerability Response to help your vulnerability managers and analysts assess your potential exposure to critical vulnerabilities and gain insight into your Service Level Agreement (SLA) compliance for vulnerable items.

    Get started

    Now Assist in Unified Security Exposure Management (USEM)

    See Now Assist in Unified Security Exposure Management for more information about the generative AI skills and agentic workflows that are supported in Unified Security Exposure Management (USEM).

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.